Disability Services Director

1 week ago

St Catharines, Ontario, Canada Family and Children's Services Niagara Full time

Employer:
Family and Children's Services Niagara

Reporting to:
The Director of Child Welfare Services

Salary:
Competitive salary, benefits package and pension plan

Family and Children's Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century.

As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families strong.

Reporting to the Director of Child Welfare Services, the Service Director is responsible for ensuring the provision of mandated services to children and families within the assigned service area in accordance with the prescribed guidelines and regulations of the Child, Youth and Family Services Act.

The Service Director oversees the day-to-day operations of all activities of the assigned service area. The Service Director will provide leadership to service staff through the management of team supervisors.
KEY RESPONSIBILITIES Service and Program Planning
Participates in the development of the FACS service plan.
Has input into the agency's strategic plan, as members of the management team.
Plans for programs that will effectively and efficiently deliver the services outlined in the service plan.
Monitors service levels and statistical data reports to adjust service planning as required.
Service Program Development, Implementation and Monitoring
Implements the Service Plan ensuring the effective and efficient delivery of programs to children and families.

Assists in the development of all necessary service models of care, policies, programs, and procedures that are in accordance with relevant legislation, the service plan, and best practices.

Participates in the development of quality assurance measures for service provision.

Responds to client complaints and documents steps taken and conducts or assists in reviews as required and ensures follow-up on recommendations adopted by the agency.

Ensures the accuracy and timeliness of client data provided to the agency's information system through direct service teams.

Oversees and supervises the Child Welfare Supervisors in the supervision of the service staff to ensure the legislation, regulations and policies of the Ministry and the agency are adhered to.

Assists with the development/negotiation and updating of service protocols and agreements with all major organizations involved with the agency.

Participates in program reviews, case audits and related activities to improve service quality and compliance with standards.
Conducts case or files reviews of high profile, high risk or contentious cases as assigned.

Participates in supervision with the Director of Child Welfare Services; keeps the Director of Child Welfare Services informed as to the current situation, participates with the Director of Child Welfare Services in problem solving and resource exploration; alerts the Director of Child Welfare Services to extraordinary case situations, client grievances and serious occurrences and assists in the management and resolution of such matters.

Contributes to the resolution of issues associated with management of client information such as records and files.

Manages recruitment, performance evaluation, coaching, discipline, and termination where necessary ensuring accordance to Human Resources policy and within the context of the collective agreement.

Oversees staff orientation, learning and development plans and ensures accordance to FACS policy, procedure, and guidelines.

Manages the effective and efficient distribution and utilization of service area staff members based on the established productivity levels, program goals and guidelines that ensure continuity in the provision of necessary services and sufficient staff coverage.

Provides leadership to all service area members and manages in a manner that motivates, guides, and directs employees in FACS values, objectives and performance expectations; Leads regular service area meetings to set goals and monitor service area performance and engages the team in successful accomplishment of goals.

Holds people accountable to standards of performance including conducting annual performance appraisals that support staff in establishing and attaining performance goals.

Works in and ensures that staff work in a manner consistent with the requirements/regulations of the Occupational Health and Safety Act, and FACS policy and procedures.

Manages attendance according to policy.

Provides leadership for the operational success of the assigned service area and provides supportive leadership though periods of change.

Provides advice on service, team or program issues and challenges to both senior management and/or FACS employees.

Articulates and constantly monitors the efficiency and effectiveness of the service area to ensure the highest level of service is being provided.

Reviews, assesses and/or recommends policy and programs that best meet the needs of the service area.

Represents FACS in OACAS and joint CAS/community committees; At the request of the Director of Child Welfare Services, may serve as Acting Director of Child Welfare Services during the Director's planned absence.


Relationship Management
Develops and maintains collaborative relationships both internally and externally to ensure the most effective services are provided.

Identifies budget requirements and manages department budget in accordance with identified needs, departmental priorities and strategic directions and priorities of FACS.

Ensures own and program/staff expenditures adhere to FACS policies.

Strives to meet or exceed all accountabilities and achieve continuous quality improvement and excellence in all activities and outcomes.

Assists in the training and orientation of peers.
Provides back up to other Service Directors during periods of vacation, illness, and other absences.
Minimum 5 years experience in child welfare.
Demonstrated outstanding competence as a front-line Child Protection Worker.
Excellent knowledge of CAS programs and services.

Excellent knowledge of legislation governing child welfare including CYFS Act and its regulations, Ministry standards, Children's Law Reform Act, Foster Care standards and investigation protocols.

Excellent knowledge and experience in the application of casework theory and best practice and the ability to transmit this through training, coaching, and mentoring.

Valid G Driver's License and access to a reliable motor vehicle with appropriate liability insurance is required.

Advanced ability to make decisions of sound judgment, often in crisis or emergency situations and to manage the crisis appropriately.

Excellent planning, time-management, multi-tasking, and organizational skills
Advanced dispute resolution and crisis management skills.
Excellent understanding and commitment to quality service and best practice.
Ability to communicate in French or another language an asset.
Solid ability to use MS Office applications (e.g. Word, Excel, etc.).

Excellent knowledge of effective planning, research, policy processes and evaluation techniques and proven ability to lead change and find creative solutions.

Advanced ability to make decisions of sound judgment, often in crisis or emergency situations and to manage the crisis situation appropriately.

Excellent planning, time-management, multi-tasking, and organizational skills.
Advanced dispute resolution and crisis management skills.
Excellent understanding and commitment to quality service and best practice.
Ability to communicate in French or another language an asset.

Family and Children's Services Niagara is an equal opportunity employer committed to inclusive barrier free recruitment and selection processes and work environments.

We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

  • Service Director

    1 week ago

    St. Catharines, Ontario, Canada Family and Children's Services Niagara Full time

    Employer: Family and Children's Services NiagaraReporting to: The Director of Child Welfare ServicesLocation: St. Catharines, Ontario Salary: Competitive salary, benefits package and pension planWHO WE AREFamily and Children's Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a...

  • Service Director

    1 week ago

    St. Catharines, Ontario, Canada Ontario Association of Children's Aid Societies Full time

    Family and Children's Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare, the team at FACS Niagara works to keep children safe and families strong. POSITION SUMMARY...

  • Human Resources Director

    1 week ago

    St. Catharines, Ontario, Canada Niagara Children's Centre Full time

    Niagara Children's Centre is recognized throughout the Niagara Region as the provider of rehabilitation and support services to over 5,800 children and youth with physical, developmental and communicative delays and disabilities each year. Core services include physiotherapy, occupational therapy, speech and language services, augmentative and alternative...

  • Administrator - Disability & Risk

    1 week ago

    St. Catharines, Ontario, Canada ALGOMA CENTRAL CORPORATION Full time

    12-Month contractWho We Are:Your Marine Carrier of Choice. What we carry is more than just cargo; we carry essential goods that become a part of our everyday lives. We move cargo that feeds us, keeps our roads safe, helps to build our communities and moves us forward. Marine transportation is the most sustainable mode of transportation, and we take pride in...

  • Director of Human Resources

    1 week ago

    St. Catharines, Ontario, Canada Family and Children's Services Niagara Full time

    Employer: Family and Children's Services NiagaraLocation: St. Catharines, OntarioSalary: Competitive Salary, Benefits and PensionClosing Date: June 24, 2024 WHO WE ARE:Family and Children's Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child...

  • Funeral Director

    1 week ago

    St. Catharines, Ontario, Canada Arbor Memorial Inc Full time

    How many careers value compassion the same way they do knowledge and expertise? We do things differently at Arbor Memorial. Here, we focus on caring for others, on empathy, and on celebrating people in personalized ways. You'll have our support as you serve families based on what matters most, every single day. You'll gain valuable experience to advance in a...

  • Summer Social Services Assistant

    1 week ago

    St. Catharines, Ontario, Canada Community Living St. Catharines Full time

    Summer Social Services Assistant:Community Living St. Catharines (CLSC) is a dynamic and innovative non-profit social service agency providing services and supports to children and adults who have an intellectual disability.Job Summary:Under the direct supervision of the Director of Community Participation Support Services, the incumbent will work in an...

  • Director, Co-op, Career

    1 week ago

    St. Catharines, Ontario, Canada Brock University Full time

    A Day in the Life The Director, Co-op, Career & Experiential Education is accountable for strategic planning, financial & capital management, people leadership, policy development, community engagement and the overall operational effectiveness of the division. The incumbent will oversee a team of professionals who deliver programs and services supporting the...

  • Manager, HR Policy

    1 week ago

    St. Catharines, Ontario, Canada Family and Children's Services Niagara Full time

    Employer: Family and Children's Services Niagara Salary: Competitive Salary, Benefits and Pension Family and Children's Services has been making a positive difference in the lives of children, youth, and families in Niagara for more than a century. As a multiservice agency providing child welfare services, fostering and adoption, counselling, and childcare,...

  • Remote Director of Implementation and Data Services

    1 week ago

    St. Thomas, Ontario, Canada CBRE Full time

    Digital Strategy & Innovation Director - Remote Service line Full-time Data & Analytics, Digital & Technology/Information Technology Remote - US - Remote - US - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account...

  • Disclosure and Privacy Administrator

    1 week ago

    St. Catharines, Ontario, Canada Family and Children's Services Niagara Full time

    DISCLOSURE & PRIVACY ADMINISTRATORReporting to the Director of Quality Assurance, Planning Support, & Privacy, the Disclosure Clerk provides support to the agency in producing confidential disclosures, access to confidential Personal Information, and assisting the Privacy Designate as necessary in meeting the agency's privacy mandate.Main Duties and...

  • Board Member

    1 week ago

    St. Catharines, Ontario, Canada Niagara Ina Grafton Gage Village Full time

    ***Niagara Ina Grafton Gage Village is seeking for new members to serve on the volunteer Governance Board of Directors. The Board is legally responsible for the governance of the affairs of Niagara Ina Grafton Gage Village. The Board is responsible for the establishment of its policies, and shall delegate day-to-day operational responsibilities to the Chief...

  • BDM - Director

    1 week ago

    St. Thomas, Ontario, Canada Astrix Technology Full time $300,000

    Director of Business Development (Life Science) - Must live in the NE region of the United States (remote role) Position Summary: The Director of Business Development is responsible for the sales of Astrix Technology Groups Scientific Informatics Services portfolio within a defined territory, serving customers across a wide variety of industries including...

  • Outside Sales Account Manager

    1 week ago

    St. Catharines, Ontario, Canada Bryan's Auction Services Ltd Full time

    Who We AreHeadquartered in Puslinch, Ontario, with a second location in Trenton; Bryan's Auction Services Ltd. is the home of great deals We're a safe and reliable marketplace that connects a nation of buyers and sellers to delivery a winning experience. Dating back to our first auction in 1972, Bryan's has evolved from small in-person auctions to a trusted...

  • Director, Emergency and Urgent Care Programs, Ft

    1 week ago

    St. Catharines, Ontario, Canada Niagara Health System Full time

    At Niagara Health, we are committed to delivering on our promise of a great patient experience, satisfied staff and physicians, and financial stability. Your strong leadership skills will enable you to make a difference by engaging with patients, rounding with staff and achieving results.In alignment with Our Purpose: Extraordinary Caring. Every Person....

  • Youth Addiction Counsellor

    1 week ago

    St. Catharines, Ontario, Canada Community Addiction Services of Niagara Full time

    Job Title:Youth Addiction Outreach CounsellorDuration: Full-Time, permanentLocation:Niagara RegionHours of Work:35 hours/week, with evening work as requiredHourly Rate: $ $33.51 per hourReports To:Director of Youth ServicesPosting Date: Friday April 26th, 2024Closing Date: Friday May 3rd, 2024 at 4:00 pmApplication Process: Please include a cover letter and...

  • Head Coach, Women's Rugby

    1 week ago

    St. Catharines, Ontario, Canada SIRC Full time

    The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or...

  • Peer Support Worker

    1 week ago

    St. Catharines, Ontario, Canada Community Addiction Services of Niagara Full time

    Job Title:Peer Support WorkerDuration:Full-Time Contract, June 24th - August 31st 2024Location:Niagara RegionHours of work:35 hours/week, with evening work as requiredReports to:Director of Youth ServicesPosting Date:Monday June 10th, 2024Closing Date:Monday June 17th, 2024 at 4:00pmApplication Process: Please include a cover letter and resumePosition...

  • Environmental Services Aide, Rpt

    1 week ago

    St. Catharines, Ontario, Canada Niagara Health System Full time

    -QUALIFICATIONS: Minimum grade 12 or equivalent. Previous experience working in an Environmental Services capacity, preferably in a Healthcare setting. Knowledge of the use of proper body mechanics to meet the physical demands of the job, for prolonged standing, walking, bending, lifting, and pushing/pulling carts. Knowledge and understanding of WHMIS...

  • director, project management, fulltime

    1 week ago

    St. Thomas, Ontario, Canada CBRE Full time $180,000

    Director of Strategic Capital Planning - (US Remote) Service line Full-time Project Management Remote - US - Remote - US - United States of America **As a CBRE Project Management Director, youll be responsible for department-related management services within an assigned geographic market, program, or client account to achieve the company's strategic...