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Field Service Technician

3 months ago

Toronto, Ontario, Canada Getinge Canada, Ltd Full time
Field Service Technician - Surgical Workplaces (GTA)

Date:
May 29, 2024
Location:Toronto, CA

  • Mississauga, CA
    Company:Getinge Canada, Ltd
    Remote Work:Field
    At Getinge we have the passion to perform
  • Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers and to save more lives.
  • Are you looking for an inspiring career? You just found it.
  • Within the Service department, we are looking for
    Field Service Technician, Surgical Workplaces
  • The Field Service Technician for the Surgical Workflows (Surgical Workplaces) business unit provides preventative maintenance and repair services at the customer's establishment. This will include working with surgical tables, lights, and other medical devices. They will follow the manufacturer's instructions and utilize mechanical, hydraulic, and electronic equipment knowledge. They will also actively promote Getinge's service and equipment offerings.
    The Position
  • This role is responsible for:
  • Providing preventative maintenance and repair service at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
  • Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
  • Comply with all health and safety codes and procedures mandated by Getinge policies, customer requirements and regulatory agencies.
  • Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
  • Maintain personal competence for meeting job responsibilities by using product information and technical data from Getinge and others.
  • Document all activities in accordance with Service policies and procedures.
  • Maintain expenses and required inventory within guidelines and limits established by Getinge and the Regional Service Manager.
  • Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
  • Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge's published warranty and maintenance contract policies.
  • Satisfactorily complete all training required by Getinge training and certification processes, regulatory bodies, and quality systems.
  • Providing customers with oncall availability, where applicable.
  • Perform other related duties as assigned.
  • This role will be located in the Greater Toronto Area.
  • We are looking for the following experience, knowledge, and abilities:
  • Biomedical Engineering Degree or Diploma preferred.
  • 35 years of relevant business experience, including working in a highvolume field service environment.
  • Strong troubleshooting and technical skills.
  • Strong verbal and written communication skills.
  • Capable of managing time and resources within the assigned territory in conjunction with nearterm plans to achieve the territory's objectives.
  • Ensure compliance with governmental regulations and maintain honesty, integrity, and excellent work ethics.
  • Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
  • Able to influence others and function effectively in a team selling approach.
  • Excellent interpersonal, organizational, communication and listening skills.
  • Demonstrated ability to achieve service quota.
  • Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook.
  • Ability to travel internationally (Passport required).
  • Ability to drive a company vehicle (valid driver's license required).
- #LI-LM1
About us

  • Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise 'Passion for Life' close to heart.
    Benefits at Getinge:
  • At Getinge, we offer a comprehensive benefits package, which includes:
  • Health, Dental, Vision and Travel insurance benefits
  • Registered Pension Plan with company match
  • Paid Time Off
  • Wellness initiatives & Health Assistance Resources
  • Life Insurance
  • Short and Long Term Disability Benefits
  • Hybrid Work Arrangements (where applicable)
  • Parental and Caregiver Leave
  • Volunteer Time Off Program
  • Tuition Reimbursement