Appointment Coordinator

1 week ago


Burnaby, British Columbia, Canada Roshie Automotive Full time

DUTIES AND RESPONSIBILITES
Welcoming and answering customer inquiries, in person, over the phone, and online.

Estimating the cost and time needed for repairs

Scheduling appointments

Preparing repair orders by detailing the vehicle's problems and symptoms.

Maintaining automotive records by keeping track of mileage, problems, and corrective actions.

Suggesting deferred work from previous estimates.

Going over work orders with customers and settling up the appointment.

SKILLS AND QUALIFICATIONS
Strong communication skills. Both written and verbal.

Strong customer service skills in order to handle customers effectively.

Critical thinking, organization, time management, and problem solving skills.

Knowledge of digital technology including the ability to use appropriate software.

Ability to interpret technical terms to the customers.

Proficiency with industry-specific software.

Salary:
$16.00-$18.00 per hour

Benefits:

  • Extended health care

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

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