Business Support Specialist

1 week ago


Woodbridge, Ontario, Canada 407 ETR Full time

Position Summary:
- chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.

  • Direct Relationships:


Team Leader, Commercial Relations-
  • Manager, Commercial Relations
  • Position Responsibilities:
  • Manage and improve 407 ETR's relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.-
  • Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de-consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.-
  • Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.-
  • Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer
  • experience.-
  • Perform other duties as assigned

Qualifications:

  • Postsecondary education in Business / Marketing / Communications preferred. 2+ years of experience in managing business customer relationships.
  • Strong English communication skills (both written & verbal) as well as good presentation skills.
Strong analytical skills and ability to take initiative to resolve business customer's accounts and issues. Experience working with customers in large fleet, trucking, trailer and construction industries is an asset. Excellent organizational skills as well as the ability to prioritize to meet goals and expectations. Flexible and adaptable in meeting both the customers' and business needs. Ability to work well in a fast-paced team environment. Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, PeopleSoft and Maestro. Basic accounting knowledge is an asset.

  • Woodbridge, Ontario, Canada 407 ETR Full time

    Position Summary:- chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience. Direct Relationships:Team Leader, Commercial Relations-Manager, Commercial RelationsPosition Responsibilities:Manage and improve 407 ETR's relationship with small and medium business...


  • Woodbridge, Ontario, Canada 407 ETR Full time

    Position Summary:Direct Relationships:Team Leader, Commercial Relations-Manager, Commercial RelationsDuties and Responsibilities: Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call.-Be comfortable working in a fast-paced, structured and...


  • Woodbridge, Ontario, Canada 407 ETR Full time

    Position Summary:Direct Relationships: Team Leader, Commercial Relations Manager, Commercial RelationsPosition Responsibilities: Answer inbound customer calls, investigate all issues accordingly, and troubleshoot in order to provide options to customers on acceptable resolutions on the first call Be comfortable working in a fastpaced, structured and...


  • Woodbridge, Ontario, Canada HUB International Full time

    Event Support Specialist - Hybrid Work ScheduleDo you have a passion for customer service and sales excellence with a desire to create positive experiences for clients? If you answer "yes", then HUB Financial Inc. has an exciting opening in our Woodbridge office for you We have built a culture at HUB that is focused on helping our clients grow their business...


  • Woodbridge, Ontario, Canada DM Lyons Consulting Full time

    IT Support Specialist Salary 60-70KPosition Overview:Our client is seeking an experienced and knowledgeable IT Technician to join their team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network operations, and implementing IT solutions. The IT Technician will...


  • Woodbridge, Ontario, Canada DM Lyons Consulting Full time

    IT Support SpecialistSalary 60-70KPosition Overview:Our client is seeking an experienced and knowledgeable IT Technician to join their team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network operations, and implementing IT solutions. The IT Technician will...


  • Woodbridge, Ontario, Canada Dynamic Tire Inc. Full time

    Welcome to Dynamic Tire Canada's ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of Canadian warehouse capacity, it is evident why Dynamic Tire is the choice of Canadian...


  • Woodbridge, Ontario, Canada Pong Game Studios Full time

    Pong Game Studios is an interactive social and mobile game company located in Woodbridge, Ontario. Known for our fun and collaborative culture, we're a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and constantly innovate to deliver exciting game experiences to players around the...


  • Woodbridge, Ontario, Canada REV Capital Full time

    ACCOUNTS RECEIVABLE SPECIALISTWe are searching for an Accounts Receivable Specialist (ARS) to be the main point of contact with our clients 'customers. The ARS will be required to work with our clients 'customers, working primarily with their accounting or accounts payable department to develop and maintain effective communication and good rapport for smooth...


  • Woodbridge, Ontario, Canada 407 ETR Full time

    Direct Relationships: Team Manager, Digital Customer Support Manager, Digital Customer Operations Director, Customer Operations Duties and Responsibilities: Maintain customer accounts in Salesforce and Appian Process transponder lease requests for Transponder Equipped vehicles and Personal leases viathat reflects 407 ETR in a positive light Serve as product...


  • Woodbridge, Ontario, Canada 407 ETR Full time

    Position Responsibilities: Manage and improve 407 ETR's relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries. Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and...


  • Woodbridge, Ontario, Canada 407 ETR Full time

    Position Summary:Direct Relationships: Team Manager, Digital Customer Support Manager, Digital Customer Operations Director, Customer OperationsDuties and Responsibilities: Maintain customer accounts in Salesforce and Appian Serve as product expert when resolving multiple Live Chats concurrently. Keep records of customer interactions, transactions, comments,...


  • Woodbridge, Ontario, Canada 407 ETR Full time

    Position Summary:Direct Relationships: Team Manager, Digital Customer Support Manager, Digital Customer Operations Director, Customer OperationsDuties and Responsibilities: Maintain customer accounts in Salesforce and Appian Serve as product expert when resolving multiple Live Chats concurrently Keep records of customer interactions, transactions, comments,...


  • Woodbridge, Ontario, Canada Westlake Pipe and Fittings Full time

    Job PostingWe believe in creating a supportive and inclusive culture that empowers and encourages our associates to succeed through individual achievement and teamwork. A career at Westlake Pipe & Fittings, is enriched with an innovative spirit, high work ethic, and rewarding experiences. We foster a culture that supports professional development, personal...


  • Woodbridge, Ontario, Canada Viva Recruiters Full time

    Scope of PositionJob Responsibilities: Providing day to day support and technical assistance related to our computer systems. Perform installation, configuration and troubleshooting of computer hardware and software Create and administer user accounts in Active Directory. Diagnose and resolve network issues, connectivity issues, VPN issues Perform system...


  • Woodbridge, Ontario, Canada REV Capital Full time

    Role: CFD Accounts Receivable SpecialistType: Full-Time, PermanentLocation: Onsite, Woodbridge HQCFD Accounts Receivable SpecialistREV Capital is looking for a CFD Accounts Receivable Specialist to join our growing team The CFD Accounts Receivable Specialist will be required to effectively manage AR portfolios within REV's policies and procedures while...


  • Woodbridge, Ontario, Canada HUB International Full time

    HUB Financial Inc.Woodbridge, ONAt HUB Financial, we pride ourselves on fostering an environment dedicated to professional growth and client-centric values. As part of the HUB International family, we specialize in offering tailored financial and insurance solutions, empowering our clients to achieve their long-term goals. Our commitment to excellence...


  • Woodbridge, Ontario, Canada Litens Automotive Group Full time

    Who is Litens?We are a diverse group of talented individuals dedicated to finding innovative solutions to challenges and contributing to a better world. Established in 1979, Litens is a renowned company specializing in powertrain systems and component supply, known for its history of excellence and award-winning accomplishments.Join us at Litens and...


  • Woodbridge, Ontario, Canada Litens Automotive Group Full time

    We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company specializing in powertrain system engineering and component supply. Our history includes numerous achievements, many of which have been...


  • Woodbridge, Ontario, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a full-time Application and Database Specialist for our Region office located in Woodbridge, ON. This position reports to Manager, IT Operations Applications. We are looking for an outgoing, innovative, detail-oriented, and proactive individual capable of creating and driving change. We are looking for individuals...