Operations Officer Ii

1 week ago

Markham, Ontario, Canada TD Bank Full time

Operations Officer II:

BR

Job Category - Primary

  • Operations & Underwriting

Work Location

  • 3500 Steeles Avenue East Building 1

Employment Type

  • Regular

City

  • Markham

Time Type

  • Full Time

Province/State

  • Ontario

Hours

  • 37.5

Workplace Model

  • Hybrid

Pay Details

Department Overview

  • Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
  • Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Job Details

Customer:

  • Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement (SLA)
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
  • Identify opportunities to improve service delivery
  • Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
  • Interact with partners by responding to requests in an effective and timely manner
  • Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:

  • Complete assigned workload to meet SLA requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
  • Actively review internal processes/activities and provide ideas for process improvement
  • Investigate and escalate non
- standard or high
- risk activities as appropriate

  • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g., Anti
  • Money Laundering, Privacy & Security of Information, Business Continuity Management)
  • Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:

  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up to date about all relevant or useful information related to daytoday activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for function and the bank, both internally and/or externally

Job Requirements

Breadth & Depth

  • Transactions and activities require process knowledge for own area of expertise and could include ad hoc nonroutine requests across multiple jurisdictions
  • Transactions are characterized by low to moderate risk/financial impact
  • Low to moderate decisionmaking authority within defined parameters
  • Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
  • Typically interacts with internal partners and external customers (as needed)
  • Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
  • Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
  • Reports to a Team Manager/Manager Operations

Experience and/or Education

  • Undergraduate degree/ college diploma preferred and/or
  • 1+ year relevant experience

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

-
Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel sup

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