Technicien informatique f/h

1 week ago

Brantford, Ontario, Canada Audi Niagara Full time $45,000 - $55,000
IT Technician (Performance Auto Group - Head Office Niagara)
Be a part of our dynamic team at Performance Auto Group We are currently seeking an IT Technician to join our IT Team in the Niagara Region
The successful candidate will be providing technical assistance and support in an effective and efficient manner.

Must be self-starting, a team player with the ability to establish good working relationships with the IT Team and all employees.

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities

Diversity:
We are stronger through the inclusion of people, brands and ideas

Giving Back:
We positively impact the communities in which we live, work and raise families
Manage incoming help requests from PAG employees via IT ticket system in a courteous manner.
Establish documented resolutions to analyze trends that can assist in preventing future technical problems.

Prioritize user support requests with all hardware and software issues and escalate problems to the appropriately experienced technician, if needed.

Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Commission software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Identify and learn appropriate software and hardware used and supported by the organization.

Perform hands-on fixes at the desktop level and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Program test fixes to ensure the problem has been adequately resolved.
Perform post-resolution follow-ups to help technical support requests.
Develop documents for help sheets and frequently asked questions lists for PAG's end users.
Provide technical leadership and train Help Desk Technicians through coaching and mentorship.
Report issues and concerns immediately to the IT manager.
Demonstrate utmost professionalism in the performance of duties.
Knowledge of the retail automotive industry is preferred.
College Diploma in Computer Science or a related discipline is preferred.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Excellent interpersonal and team building skills.
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Did we mention we love giving back to our communities?

This compensation range will be based on knowledge and experience

Job Type:
Full Time - Permanent

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St.

Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We are an equal opportunity employer and welcome applications from people with special needs.

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