Technical Service Specialist

1 week ago

Mississauga, Ontario, Canada Hygiena LLC Full time

Technical Support Specialist/Territory Account Manager:

  • Fulltime RegularRemote
  • Canada, Mississauga, ON, CA
  • Requisition ID: 1347
  • Apply
  • Hygiena is a rapidly growing global life science company that manufactures and sells rapid microbial detection and monitoring solutions to a wide range of industries. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business

At Hygiena we believe:

  • In providing the highest quality products & service
  • Being a leader in innovation
  • Having a compelling desire to improve and win in the marketplace
  • In contributing positively not only in the workplace, but in our community and environment
With rapid growth comes opportunity. We are looking for a Technical Support Specialist/Territory Account Manager to join our team in Ontario, Canada

Responsibilities:

  • Reporting to the Country Sales and Operations Manager, leverage and utilize all available resources and work closely with Territory Sales Managers to provide world class technical support to new and current customers on the proper use of the entire product line to meet and exceed monthly, quarterly and annual sales goals in the assigned geographic territory.
  • Optimize technical support resources to most effectively maintain a satisfied customer base as well as to train new customers and technicians to drive profitable sales to meet monthly, quarterly and annual goals while managing an annual operating budget
  • Monitor appropriate food and beverage market segments and competitive offerings and adjust tactics and go to market strategy accordingly to gain market share
  • Utilize and update CRM MS 365 platform daily to manage all customer communications
  • Work closely with Territory Sales Managers, Marketing, Tech Service, Applications Team and R&D teams to overcome customer technical obstacles in order to maintain and gain new business
  • Active participation in relevant industry associations (IAFP, IFT, GFSI, PMA, etc.) as a speaker, convener, panelist, poster author, technical working group member, professional development group, etc.

Qualifications:

  • Bachelor's Degree in life sciences (biology, microbiology, chemistry, food microbiology) or a related field required. MS or PhD in Food Science or Microbiology preferred
  • Knowledge and experience with ATP, PCR, ribotyping, molecular systems, allergens (LFS and ELISA) preferred
  • Minimum of 3 years of experience of B2B sales or technical support position required to include the following:
  • Experience in sales/tech support in the food & beverage market, or
  • Experience in sales/tech support and/or marketing in health care market
  • Bilingual English & French.
Why you'll want to join our team.
Teamwork as a core value.
At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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