Medical Analyst

1 week ago


Saskatoon, Saskatchewan, Canada Nutrien Ag Solutions Limited Full time

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values.

Nutrien is a leading provider of agricultural products, services, and solutions. We also operate a leading agriculture retail network that services over 500,000 growers globally.
We harvest the best.

We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can beand grow your career.

This position reports to the Supervisor, Service Delivery - Digital & Retail.
Act as liaison between customers and level 2+ support teams to collaborate on continuous improvement
Review, resolve and/or track progress and resolution of incidents and service requests reported to IT Support organization (including Retail, Digital, System Access, and other entities within Nutrien)
Participate in providing details and testing for critical incidents
Provide advanced level support to IT colleagues via phone, e-mail, chat, and self-service
Escalate and triage incidents and requests internally or to level 2+ groups as required
Install, modify, and repair computer hardware and software via remote access means
Support for the above tasks is primarily completed by telephone, email, or chat
Bachelor's degree in Computer Science, Engineering, Business, or another relevant field
Ability to Stay Flexible, Think Forward and have an Own It mindset

Strong troubleshooting skills managing workstations, network and its peripherals, other devices like printers, scanner, CC machines, wireless devices, etc.

Working experience with Azure, Exchange, Office365 Administration & Licensing, Active Directory understanding
Experience with enterprise Incident Management solutions, preferably ServiceNow
ITIL Foundations and MCDST certifications and Experience using LogMeIn, RDC, SharePoint and Citrix technologies
Problem solving with a high technical aptitude and strong escalations and logic skills
The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien's compensation structure.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.

Stay connected by joining our network and we'll keep you informed about upcoming events and opportunities that match your interests.

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