Support Specialist Controlling Software m|w|d

IMPORTANT

NOTE:
Only those currently serving as a permanent or probable permanent Computer Specialist (Software) will be considered.

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution.

DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees.

DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Wastewater Treatment (BWT) is responsible for the operation and maintenance of all facilities related to the treatment of sewage within the five boroughs of the City.

This includes 14 wastewater treatment plants, sludge dewatering facilities, collections facilities (pumping stations, combined sewer overflow retention facilities, regulators, tide gates, etc.), Under the supervision of the Section Chief, the selected candidate will serve as a SCADA Support Specialist for the specified BWT wastewater Treatment facilities.

The SCADA Support specialist will be the subject matter expert (SME) on the facilities' SCADA system and associated components such as network, security, backup, and data management.

Oversee and provide day-to-day maintenance and support of all components related to the facilities' OT environment.

• Responsible for the configuration, installation, support and maintenance for all monitoring and control equipment including, electronic sensing devices, Remote Terminal Units (RTUs), Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMI), data communications equipment and services, computer hardware, and other telemetry devices.
• Work with third party vendors/contractors to assures proper installation, reliability, accuracy, and maintenance of all computer hardware and supporting control systems associated with Supervisory Control and Data Acquisition (SCADA) system.
• Work with field technicians and I.T. divisions to support operation and upgrades of the telemetry equipment and communications infrastructure.
• Maintain the facility's network devices, data backup, antivirus, patch management, and PLC backup systems. Troubleshoot and resolve computer system issues (HW/SW).
• Apply and maintain local security and cybersecurity protocols and standards establish by the I.Travel to and support SCADA systems at other facilities as required.

Provide technical support for SCADA systems, including troubleshooting and problem resolution

• Assist with the design, implementation, and maintenance of SCADA systems
• Configure and test SCADA software and hardware to ensure proper functioning
• 1) A baccalaureate degree from an accredited college, including or supplemented by twentyfour (24) semester credits in computer science or a related computer field and two (2) years of satisfactory fulltime software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; 2) A fouryear high school diploma or its educational equivalent and six (6) years of fulltime satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory fulltime software experience in a project leader capacity or as a major contributor on a complex project.

NOTE:

In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor.

Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

IMPORTANT

NOTE:
Only those currently serving as a permanent or probable permanent Computer Specialist (Software) will be considered.

1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution.

DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees.

DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Wastewater Treatment (BWT) is responsible for the operation and maintenance of all facilities related to the treatment of sewage within the five boroughs of the City.

This includes 14 wastewater treatment plants, sludge dewatering facilities, collections facilities (pumping stations, combined sewer overflow retention facilities, regulators, tide gates, etc.), Under the supervision of the Section Chief, the selected candidate will serve as a SCADA Support Specialist for the specified BWT wastewater Treatment facilities.

The SCADA Support specialist will be the subject matter expert (SME) on the facilities' SCADA system and associated components such as network, security, backup, and data management.

Oversee and provide day-to-day maintenance and support of all components related to the facilities' OT environment.

• Responsible for the configuration, installation, support and maintenance for all monitoring and control equipment including, electronic sensing devices, Remote Terminal Units (RTUs), Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMI), data communications equipment and services, computer hardware, and other telemetry devices.
• Work with third party vendors/contractors to assures proper installation, reliability, accuracy, and maintenance of all computer hardware and supporting control systems associated with Supervisory Control and Data Acquisition (SCADA) system.
• Work with field technicians and I.T. divisions to support operation and upgrades of the telemetry equipment and communications infrastructure.
• Maintain the facility's network devices, data backup, antivirus, patch management, and PLC backup systems. Troubleshoot and resolve computer system issues (HW/SW).
• Apply and maintain local security and cybersecurity protocols and standards establish by the I.Travel to and support SCADA systems at other facilities as required.

Provide technical support for SCADA systems, including troubleshooting and problem resolution

• Assist with the design, implementation, and maintenance of SCADA systems
• Configure and test SCADA software and hardware to ensure proper functioning
• 1) A baccalaureate degree from an accredited college, including or supplemented by twentyfour (24) semester credits in computer science or a related computer field and two (2) years of satisfactory fulltime software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; 2) A fouryear high school diploma or its educational equivalent and six (6) years of fulltime satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory fulltime software experience in a project leader capacity or as a major contributor on a complex project.

NOTE:

In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor.

Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Department of Education's website at

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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