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Head of Medical Services
3 months ago
The Field Services Coordinator is responsible for converting opportunities into completed jobs.
The focus is to prepare, execute, and follow-up with all parties to ensure all vacancies are filled on a 24/7 basis with personnel possessing the right skills sets and profile for the contract.
The incumbent is responsible to build, create and maintain schedule templates, as well as timecards for all short-term contracts in the company's HRIS.
They answer incoming emergency and non-emergency calls, prioritize calls as per urgency and requirement, coordinate all communications within specified territory, capture breakdown service information, answer inquiries and questions, handle complaints, troubleshoot problems, extract and analyze data to support investigative inquiries and client key performance indicators and receive and dispatch orders.
Locate, coordinate and assign field employees to fill book offs, staffing shortfalls and short-term contracts client contracts, adhering to policies and collective agreements as applicableBook off and on the proper employee from the appropriate section/unit in database
Process and assign new employees to entry level field positions
Monitor and support special events and action accordingly. Plot and fill shifts that may be requested for special events/assignments
Authorize overtime to have shifts covered by employees
Overtime, Reverse Overtime, Shift Approvals, Contract/Position Errors, Timesheets, etc.
Generous paid time off, holidays and sick days
Retirement plans with company matching of employee contributions
Employee discount programs, social outings and holiday gatherings
Excellent telephone etiquette and customer service
Strong problem solving skills with the ability to think outside of the box and find creative solutions
Previous managerial experience considered an asset
Previous experience as a dispatcher / call center environment
Intermediate-advanced computer skills
Basic understanding of requirements for special security events (i.e. crowd/traffic control, powers of arrest, Smart Serve and Liquor laws, etc.)
Experience working in the field of security special events or a strong knowledge and understanding of the requirements
Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires' Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires' hiring process.
