Client Care Coordinator

1 week ago

Toronto, Ontario, Canada MindBeacon Full time

Who We Are


Are you looking to further develop your career in the Healthcare industry with one of North America's innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions.

If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for MindBeacon is a division of CloudMD.


CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care.

By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient's healthcare journey and provides better access to care and improved outcomes.

Through CloudMD's proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).


Who You'll Work With


As a Client Care Coordinator, you will be primarily responsible for coordinating onboarding, treatment start & discharge of clients participating in the Mental Health program.

You will be part of a highly collaborative team which includes Mental Health Professionals, Customer Success Representatives & Account Managers.


What You'll Be Doing

  • Work collaboratively with mental health professionals and case managers to smoothly onboard new referrals as well as routinely communicate progress status to case managers via system generated progress reports.
  • Verify patient information during intake and coordinate collection of missing information.
  • Follow up with clients as and when required.
  • Navigate clinician availability & schedule Diagnostic calls with psychologists to ensure timely appointment booking.
  • Act as a support for both clients and clinicians responding to all requests within 24 business hours.
  • Complete monthly tracking sheets and checklists.
  • Maintain various client trackers, reports and clinician documented treatment summaries.
  • Coordinate release of clinical information with clinician and requesting client while also maintaining PHI confidentiality.
  • Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.

What You Need to Be Successful

  • Minimum of 2 years working in an office setting (healthcare setting preferred)
  • Medical Office Admin Certificate/Diploma
  • Proficient in Microsoft Office 365 tools

What You Need to Stand Out

  • Fluent in both English and French is preferred
  • Ability to handle a high volume of intakes while delivering exceptional customer service (healthcare industry experience an asset)
  • Ability to multitask and prioritize
  • Excellent written, verbal, and electronic communication skills
  • Critical thinker with strong organizational skills
  • Team player & strong interpersonal skills
  • Strong data entry skills.
CloudMD is an equal opportunity employer.

We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.


Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us.

For this reason, final applicants will be asked to undergo a background check.

  • Client Care Coordinator, Pt

    1 week ago

    Toronto, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionWe are hiring part time Client Care Coordinators to work at our Downtown Toronto, **office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients.This position is for part time evenings and weekends (4:30pm-12am).Our people are the cornerstone of our business. By...

  • Client Care Coordinator, Evenings, Contract

    1 week ago

    Toronto, Ontario, Canada Spectrum Health Care Full time

    Company DescriptionWe are hiring contract Client Care Coordinators to work at our Downtown Toronto, **office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients.This position is Full Time Evenings, Monday to Friday 4:30pm-12am. This is a 1.5 year contract with possibility of...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada North Medical Spa Full time

    We are excited to expand our Client Care team and are looking for a full-time Client Care Coordinator. The Client Care Coordinator plays a key role in creating the elevated experience for our clients by building relationships to individualize our services, optimize bookings through careful management of our systems, thoughtfully working through all...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Edgewood Health Network Inc Full time

    Position Summary:Reporting to the Client Care Coordinator Team Lead, the Client Care Coordinator is responsible for all client administration and coordination for the duration of the client's stay in an Outpatient program. You will work closely with other departments within Outpatient to ensure that clients receive the best possible care and support...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada The Neighbourhood Group Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community HouseJOB OPPORTUNITY Job#TNG POSITION TITLE:Client Care CoordinatorDEPARTMENT:Independent Living STATUS:Regular Full-Time, CUPE 7797# HRS / WEEK:35 CONTRACT DATES:n/aREPORT TO:Senior Manager,...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada FGC Health Full time

    Company DescriptionRole DescriptionAt Lifeguard/Milestone, we believe in person centered care by creating meaningful relationships. We partner closely with healthcare professionals to deliver an exceptional home care experience making a difference in the quality of life for the clients and families we serve. Position Overview_The Client Care Coordinator will...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada South Riverdale Community Health Centre Full time

    South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Field Trip Health Full time

    About Field Trip HealthField Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Remote - Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada EHN Canada Full time

    EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and...

  • Transitional Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting forTransitional Care CoordinatorPermanent Full TimeThe Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional Care, and Palliative Care services. The care and services provided at...

  • Virtual Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Saint Elizabeth Health Care Full time

    POSITION SUMMARY: Join our team and make a difference As a Virtual Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team. Why join our team? Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and...

  • Virtual Care Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Saint Elizabeth Health Care Full time

    POSITION SUMMARY: Join our team and make a difference As a Virtual Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team. Why join our team? Competitive Compensation. Our Total Rewards package includes a competitive salary, group benefits, RRSP pension, and...

  • Patient Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting forPatient Care CoordinatorFull TimeHarbour LightsThe Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses that require Complex...

  • Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker (MSW), dietitian, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You're looking in the right place.As a Care Coordinator, you will assess and determine patient care...

  • Advanced Bionics Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada Connect Hearing Full time

    Toronto, CanadaAdvanced Bionics Client Care Coordinator Are you comfortable in a fastpaced retail clinic environment? Are you looking for an opportunity to make a difference? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at- Connect Hearing as an- Advanced Bionics Client Care Coordinator*Who we...

  • Contract Client Care Coordinator, Assisted Living

    1 week ago

    Toronto, Ontario, Canada The Neighbourhood Group Full time

    _The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, _- Neighbourhood Link Support Services and St. Stephen's Community House_ JOB OPPORTUNITY Job# TNG _POSITION TITLE:_Contract Client Care Coordinator, Assisted LivingDEPARTMENT:Supportive Housing STATUS:Contract Full-Time, CUPE 7797# HRS / WEEK:35 CONTRACT...

  • Care Coordinator

    1 week ago

    Toronto, Ontario, Canada CBI Health Full time

    Full time Care CoordinatorThe Care Coordinator is responsible for ensuring a positive client and family experience through effectively scheduling direct care providers in the community to meet the requirements of client care plans. Care Coordinators work diligently to facilitate continuity of care while meeting the scheduling requirements of the clients and...

  • Care Team Scheduling Coordinator, Integrated Client

    1 week ago

    Toronto, Ontario, Canada VHA Home Healthcare Full time

    VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do.Our providers tell us:_"Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home."_ Our...

  • Care Team Scheduling Coordinator, Integrated Client

    1 week ago

    Toronto, Ontario, Canada VHA Home Healthcare Full time

    VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do.Our providers tell us:_"Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home."_ Our...

  • Client Care Coordinator

    1 week ago

    Toronto, Ontario, Canada WSAudiology Full time

    HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to...