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Agent, Registry
3 months ago
Who We Are
Teranet is the exclusive provider of Ontario's online property search and registration.
We developed, own, and operate the Ontario Electronic Land Registration System — one of the most advanced, secure, and sophisticated land registration systems in the world.
In Manitoba, Teranet owns and operates The Property Registry, providing certification of titles to land, maintains land records, and offers reliable information of financial interests in personal property to the public.
Through our global partnership with Foster Moore, Teranet has access to the leading commercial-off-the-shelf (COTS) registry technology and enjoys strong relationships with the international registry community.
Teranet is owned by OMERS Infrastructure, a leading global infrastructure investment manager and the infrastructure arm of the Ontario Municipal Employee Retirement System.
Why Teranet
We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we're so much more than that
Our Extraordinary People.
Together, we are passionate, driven, resourceful, and authentic.
Growth Opportunities.
We not only encourage a culture of openly talking about our career aspirations but one where we truly invest in the continuous learning, development, and growth of our people.
Our Work Environment.
We believe in cultivating a work environment that makes our people feel comfortable, engaged, appreciated, and happy.
Company Culture & Core Values
Our company culture and core values are the core of our identity.
They define who we are, how we engage with each other and our clients, and how we conduct business every day.
About the Role
The Registry Agent is responsible for processing client requests in various Registries across Canada and the United States.
The successful Registry Agent will ensure that all Search and Registration activities are conducted within the framework of client service level agreements.
What will you be doing
- Accurately process billing of client requests; adhere to client fee schedules and Government disbursements
- Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to Teranet CMS practices and company compliance
- Answer calls promptly and professionally respond to clients. Participate in continuous improvement with a focus on service excellence.
- Assist coworkers and clients as required; escalating issues, identifying efficiencies
About You
- Strong attention to detail with an accurate typing of 40wpm
- Strong English verbal and written communication skills
- Ability to multitask, problemsolve, research, and follow instructions
- Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.
- Ability to perform under pressure; operational changes, high volume, and tight deadlines
- Knowledge of Provincial Real Property search
- Knowledge of Provincial Corporate and Bank Act Services
- Knowledge of relevant Provincial websites
- Customer Service experience an asset
- Experience working in a fastpaced, performancebased environment is an asset
What We Offer
- A competitive and comprehensive Total Rewards Package
- A company with stability and strong government partnerships
- An Opportunity to be part of an organization that is in growth mode through numerous acquisitions
- An Opportunity to contribute to our teams and grow the Teranet brand
- An environment where you will be challenged and supported daily
What's It Like At Teranet
- We operate through our core values
- We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.
- We have been recognized as one of Greater Toronto's Top Employers for 4 consecutive years.
- We have a rich history, and we are pleased to make you a part of our exciting future
At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve.
If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.
Come As You Are.
Job Types:
Full-time, Temporary
Schedule:
- Monday to Friday
Application question(s):
- Please indicate salary expectations
Work Location:
Hybrid remote in Mississauga, ON L4Z 1H8
