Agent, Registry

Who We Are
- Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets.To learn more about who we are visit our website:
Why Teranet

We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that- Our Extraordinary People.- Growth Opportunities.- Our Work Environment.- Company Culture & Core Values

About the Role

The Registry Agent is responsible for processing client requests in various Registries across Canada and the United States. The successful Registry Agent will ensure that all Search and Registration activities are conducted within the framework of client service level agreements.

What will you be doing-
- Accurately process billing of client requests; adhere to client fee schedules and Government disbursements- Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to Teranet CMS practices and company compliance- Answer calls promptly and professionally respond to clients. Participate in continuous improvement with a focus on service excellence.- Assist co-workers and clients as required; escalating issues, identifying efficiencies

About You- Strong attention to detail with an accurate typing of 40wpm- Strong English verbal and written communication skills- Ability to multi-task, problem-solve, research, and follow instructions- Demonstrated ability to exercise appropriate analytical and judgment skills required in dealing with moderately complex procedures.- Ability to perform under pressure; operational changes, high volume, and tight deadlines- Knowledge of Provincial Real Property Search- Knowledge of Provincial Corporate and Bank Act Services- Knowledge of relevant Provincial websites-
- Customer Service experience is an asset- Experience working in a fast-paced, performance-based environment is an asset

What We Offer- Market-competitive pay structures- Paid Vacation & Sick Leaves- Maternity, Parental and/or Adoption Leave Top-Up Program- 100% Employer-Paid Health Benefit Plan- Retirement Savings Plans with Employer Matching Scheme- Ongoing Financial Wellness Seminars- Corporate Discounted Programs + Wellness Program- Employee Assistance Program (EAP) for our employees and their families

What’s It Like At Teranet- We operate through our core values- We have received numerous awards for our technologies and our successful partnership with the Government of Ontario.- We have been recognized as one of Greater Toronto’s Top Employers for 4 consecutive years.- We have a rich history, and we are pleased to make you a part of our exciting future
- At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs._

Come As You Are. We Like You that Way