Manager, IT Support Services

2 weeks ago

Mississauga, Ontario, Canada ACHEV Full time
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential.

Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area.

Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.


We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev's resiliency, agility, success, and growth.

Join us in helping diverse Canadians and newcomers achieve their full potential

DUTIES & RESPONSIBILITIES:

  • Build relationships with business areas to provide organizationwide services, user support, and training to improve alignment and communication.
  • Provide consultation to enterprisewide senior management, department heads and staff on system changes and developments.
  • Lead direct reports in daytoday production issues, and acts as escalation point to resolve urgent or complex issues
  • Engage in enterprisewide vendor management and contract negotiation.
  • Oversee the implementation and alignment of new software packages, updates to existing packages, and determines effects on existing hardware/software.
  • Manage IT operating budgets and participate in the development of the annual IT capital budget
  • Model the organizational Vision, Values and Mission to customers, clients, staff and other stakeholders.
  • Oversee strategic and longterm functioning of department activities and bring organizationwide strategic issues, recommendations and solutions to the table.
  • Manage the process of recruitment, selection, relocation, staffing operations, performance appraisal, and staff development.
  • Act as a role model for management and staff, incorporating company values
  • Lead unit meetings identifying goals, common issues, resolving challenges and contributing to team engagement and effectiveness.
  • Develop and monitor key performance indicators and manage program support.
  • Contribute to companywide initiatives as needed
  • Analyze statistical data reports for ongoing and future services.
  • Ensure alignment of services with company mission and goals and ensure compliance with company policies and government requirements.
  • Attend management meetings, contribute to operational planning and promotional efforts
    Requirements:

QUALIFICATIONS:

  • Post Secondary Degree in technical field or other relevant area
  • Ability to impact and influence others while holding people accountable
  • Demonstrated ability to think and act with strategic and tactical agility
  • Exceptional leadership skills
  • Five (5) years experience in technical/development positions is required Results oriented thinker with the ability to manage and provide advice regarding complex issues
  • Ability to communicate advanced technical concepts to nontechnical audiences
  • Excellent oral and written communication skills.
  • Strong interpersonal skills and cultural sensitivity.
  • Ability to organize tasks and staff effectively and resolve challenges.
  • Demonstrated capacity to develop, implement and manage budgets.
  • A satisfactory Criminal Reference Check may be required
    Additional Information
  • Criminal Record Check Required? (Y/N):


Yes
  • Annual Salary/Hourly Rate:

Job Start Date:

DUTIES & RESPONSIBILITIES:

  • Build relationships with business areas to provide organizationwide services, user support, and training to improve alignment and communication.
  • Provide consultation to enterprisewide senior management, department heads and staff on system changes and developments.
  • Lead direct reports in daytoday production issues, and acts as escalation point to resolve urgent or complex issues
  • Engage in enterprisewide vendor management and contract negotiation.
  • Oversee the implementation and alignment of new software packages, updates to existing packages, and determines effects on existing hardware/software.
  • Manage IT operating budgets and participate in the development of the annual IT capital budget
  • Model the organizational Vision, Values and Mission to customers, clients, staff and other stakeholders.
  • Oversee strategic and longterm functioning of department activities and bring organizationwide strategic issues, recommendations and solutions to the table.
  • Manage the process of recruitment, selection, relocation, staffing operations, performance appraisal, and staff development.
  • Act as a role model for management and staff, incorporating company values
  • Lead unit meetings identifying goals, common issues, resolving challenges and contributing to team engagement and effectiveness.
  • Develop and monitor key performance indicators and manage program support.
  • Contribute to companywide initiatives as needed
  • A

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