Assistant General Manager

2 weeks ago

Vancouver, British Columbia, Canada Good Co Kits Full time

POSITION OVERVIEW

SUPERVISORY RESPONSIBILITY
Deputizes for General Manager in oversight of servers, bar staff, back of house as directed; manages relationships with suppliers / contractors as appropriate

ESSENTIAL FUNCTIONS

  • Supports GM in recruiting, training, monitoring, and providing feedback to all staff, floor managers and supervisors;
  • Supports management of all location employees including managers, oversight of contractors / vendors as appropriate
  • Alongside the GM, ensures effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates positive, supportive working environment through a coaching model comprised of setting the best examples around consistency, high service standards, mutual respect and team working;
  • Receives customer concerns as escalated from direct reports and resolves in line with business philosophy to customer's satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within one business day (assigning to delegate as necessary)
  • Maintains awareness of the prevailing marketing strategy as developed by the Company, marketing team and GM;
  • Responsible for awareness of overall fiscal management of the venue, including but not limited to all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports GM in preparation of necessary data for reporting and budget development as required;
  • Supports maintenance of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities);
  • Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable;
  • Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly;
  • May undertake Server shifts on a regular basis, schedule to be agreed with the GM and may include weekend/evening shifts as needed.
  • Maintains transparent, open and collaborative partnership with the GM and support teams including head office functions;
  • Supports staff compliance with all company policies, including retraining and coaching as required;
  • From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.

REQUIRED SKILLS & EXPERIENCE

  • Prior demonstrable experience within a casual dining or pub environment (min four years, including at least one year of bartending experience), with at least two years in a supervisory or leadership role
  • Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
  • Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner

PREFERRED SKILLS & EXPERIENCE

  • Product knowledge appropriate to venue and client profile
  • Interest in craft beer and food trends appropriate to venue and client profile
  • Experience in cash handling, adherence to best practice accounting procedures
  • Thrives in a dynamic, fastpaced, teambased environment
  • Drives for results by inspiring others

Job Types:
Full-time, Permanent

Pay:
$18.00-$20.00 per hour

Expected hours:
per week

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • Every Weekend
  • Holidays
  • Monday to Friday

Supplemental pay types:

  • Tips

Licence/Certification:

  • Serving It Right (required)

Work Location:
In person

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