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Assistant General Manager

3 months ago

Vancouver, British Columbia, Canada FAIRMONT Full time
Company Description

Why work for Fairmont Waterfront?

  • Deeply committed to sustainability and community
  • More than 50% of leadership team including csuite, are women
  • Firm believers in diversity we have colleagues from 60 countries
  • Passionate advocates for the LGBTQSIA + community 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, ongoing diversity training for all colleagues, hotel level committee and representation
  • Industry leading Leadership program and learning program through our Academies


 Great perks
  • Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more
  • One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
  • Competitive annual salary commensurate with experience, starting at $70,000

Job Description:


Are you a passionate foodie who isn't afraid of thinking outside the box? If so, we have an exciting opportunity for you Join us as an Assistant General Manager to lead the ARC restaurant and In Room Dining outlets at Fairmont Waterfront.

We're looking for a dynamic leader with a proven track record in revenue growth, upholding standards, and cultivating a luxury service culture.

In this role, you'll play a pivotal part in daily operations, training for exceptional guest experiences, and driving overall establishment growth.


  • Develop and implement innovative strategies to drive revenue and maximize profitability without compromising the guest experience, while collaborating with the marketing team to create enticing promotions and social events that attract new guests and retain loyal patrons


 Assist General Manager
  • Food and Beverage Venues, with forecasting accuracy and strategies to strive to achieve financial budget, analyze reports, find growth areas, optimize sales, and reduce costs.
  • Uphold the highest standards of excellence, as set by Forbes and LQA to consistently deliver worldclass dining experiences to our guests ensuring that all aspects of the restaurant, from food quality and presentation to service and ambiance, adhere to Forbes' criteria for luxury and refinement
  • Develop and Implement ongoing training programs to keep the team updated with the latest trends and standards in the culinary and hospitality industry
  • Recruit, train, and mentor a highperforming team of professionals, ensuring a positive and motivating work environment
  • Conduct performance evaluations and provide constructive feedback to encourage continuous growth and improvement
  • Actively participate in the Fairmont Sustainability Program, Planet 21, and determine departmentspecific action items
  • Maintain strict adherence to health and safety regulations, ensuring a safe and clean environment for both guests and staff implementing best practices related to food handling, sanitation, and workplace safety
  • Instill a sense of pride and attention to detail in all aspects of the restaurant's operation, emphasizing that every detail, no matter how small, contributes to the overall guest experience
  • Encourage a guestcentric mindset among the team, emphasizing the importance of creating lasting memories for every individual that walks through our doors
  • Empower and support colleagues to resolve guest issues promptly and courteously while looking for opportunities to turn moments into memories

Qualifications:

  • Minimum of 5 years of experience in a senior management role within a luxury restaurant or hotel setting
  • Entrepreneurial mindset with strong interpersonal and problem solving abilities
  • Proven track record in driving revenue and achieving financial targets
  • Strong understanding of Forbes and LQA standards and a commitment to delivering exceptional guest experiences
  • Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team
  • Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant's operation
  • Ability to work effectively with programs including Microsoft Office, Open Table, Opera and Silverware
  • Adept at problemsolving, decisionmaking, and conflict resolution
  • Knowledge of the local culinary scene and trends
  • Bachelor's degree in hospitality management, business, or a related field is preferred
Additional Information

Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work