Assistant General Manager/bar Manager

2 weeks ago

Vancouver, British Columbia, Canada Sports Illustrated Clubhouse Full time
Come join us on the UBC Campus that showcases the best audio and visual experience in Canada. Were more than a name - high level of food and culinary with a community feel.

Watch the big game, support the local sports and campus community, enjoy food and beverage in an inviting and exciting environment.


Job Description:

We are looking for an ASSISTANT GENERAL MANAGER (AGM) or BAR MANAGER to join our FOH team

The AGM's an integral contributor to the overall success of the restaurant.


The AGM manages the daily restaurant operation and supports the General Manager in their pursuit and delivery of consistent and excellent guest experiences, while effectively enforcing the company's policies and procedures.

AGM will take shifts either serving or bartending based on experience which will help supplement base salary and tip-out. Availability and experience will dictate role.

DUTIES AND RESPONSIBILITIES:

Personnel Management:

Support the General Manager in full cycle recruitment, training and development, performance evaluation and progressive discipline action, if required
Manage staff, deliver daily briefings, providing feedback in the moment; maintain a high level of employee morale and energy - you help create the urgency and vibe
Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest's experiences meet the highest standards

Operational Execution:

Manage daily operations including cleanliness, organization, revenue opportunities and staffing levels
Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices
Provide exceptional guest service, thereby setting the standard for all employees
Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction
Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
Knowledge of financial and operational management
Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
High personal integrity, professionalism and maturity
Must possess strong attention to detail; proven problem-solving abilities
Exceptional guest service orientation and passion for all things food and beverage
Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

Competitive Wages - 65K - 70K total compensation
FUN Team and Culture
Potential Medical/Dental Group Health Benefits
Training, Development and Education Reimbursement

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