Technical Support Analyst

1 week ago

Toronto, Ontario, Canada Highbrow-tech Full time

Role :
Technical Support Analyst

Client:
UBS
-
Responsibilities:

  • Be a part of our Wealth Management Canada IT Business Application Support team in Toronto
  • Interact very closely with front office users and associated Operations teams covering all of Canada
  • You would have a high level of day to day interaction with the business stakeholders at all levels
  • Diagnose system problems, define and coordinate the implementation of solutions individually and with other development and support teams
  • Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance
  • Promote the overall stability of the systems through system monitoring and implementation of best practices to maintain production environment
  • Conduct problem reviews with the relevant IT streams
  • Responsible for team's process in incident and problem management according to ITIL standards and uphold high standards for timely issue resolution.
  • Act as a strong gate keeper to the production environment and assess change impact, risk, and performance.
  • You would have a high level of day to day interaction with the business stakeholders at all levels
  • Diagnose system problems, define and coordinate the implementation of solutions individually and with other development and support teams
- working knowledge within an infrastructure with continual process improvement management
- familiarity with performance and Capacity management

-
Mandatory Skills Description:

-
Good problem solving and diagnostic skills:

  • Ability to support and deliver a high-quality service to the business**:
  • Ability to work under pressure and manage multiple, concurrent / conflicting priorities.**:
  • Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.**:
  • Knowledge of ITIL incident and problem management**:
  • Solid Windows knowledge, Linux knowledge is a plus.**:
  • Basic knowledge in relational databases (Sybase, Oracle) / query (SQL)**:
  • confident communicator that can explain technology to non-technical audiences**:
- capable of understanding client / end user issues and translating this into problem statement for further investigations within IT**:

  • experience in production system monitoring and scheduling tools**:
- ideally, 5+ years of experience within a Production environment hosted on Windows**:

  • operational knowledge of Middleware platforms (MQ, IIS, tomcat)**:
- comfortable working independently, as well as in a team-oriented environment**:

  • Good problem-solving and diagnostic skills**:
  • Ability to support and deliver a highquality service to the business**
    Job Types: Fulltime, Fixed term contract
Contract length: 12 months

Salary:
$70.00-$75.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Onsite parking
  • Paid time off
  • Relocation assistance
  • RRSP match
  • Tuition reimbursement
  • Vision care

Schedule:

  • Monday to Friday

Speak with the employer

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Toronto.The Technical Support Analyst will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technical issues, provide technical advice, and ensure customer satisfaction.Requirements:...

  • Technical Analyst

    1 week ago

    Old Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The NeedScotiabank's Global Technology & Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Technical Analyst and the primary purpose of...

  • Desktop Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada GTT, LLC Full time

    Technical Support Analyst (Onsite)Contract Duration 2 years Summary Of Day to Day Responsibilities:Working knowledge in IT Asset Management (ITAM) Support planning and delivery aspects of hardware asset refresh within Service Now Receiving and documenting inventory received, delivered, or returned Keeping an inventory of all merchandise entering or exiting...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Robertson & Company Ltd. Full time

    Position Title:Technical Support Analyst Duration: 12 months Schedule: M-F Core Business Hours Rotation Schedule: Fixed Work Location (Remote, Hybrid or Both?): Hybrid, onsite twice a week (Monday and Thursday usually)Pay Rate: IC: $47/hr T4: $41/hrMUST HAVE:Application support experie

  • Technical Support Analyst

    1 week ago

    Old Toronto, Ontario, Canada DUCA Full time

    Why DUCA? We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada GTT, LLC Full time

    Technical Support AnalystContract Duration 12+ months (Extension possible)Summary of day-to-day Responsibilities:Working within the Global Anti Money Laundering Department on the Application Support teamResponsible for access provisioning for multiple applications including:Reviewing access request formsCommunicating with requestersValidating correct access...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Docebo Full time

    Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Toronto Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to work shifts...

  • Technical Support Analyst

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Toronto Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to work shifts...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Uberflip Full time

    The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. What you will be doing: Answer questions and help troubleshoot tickets from Uberflip customers by phone/email/web...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Beanfield Technologies Inc. Full time

    Our company:We are about building communities, not just networks. We believe that people are at the heart of everything we do. We're committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of...

  • Technical Support Analyst, Toronto

    1 week ago

    Toronto, Ontario, Canada ION Group Full time

    Home » Jobs » Technical Support Analyst, Toronto – 4363 Technical Support Analyst, Toronto – 4363 Fidessa (part of the ION Group) offers exceptional trading, investment and information solutions for the world's financial community. New technology, new regulation, new challenges: making money in today's financial markets is all about staying ahead of...

  • Technical Analyst

    1 week ago

    Toronto, Ontario, Canada Sapiens Full time

    Technical Analyst: Req ID: Location: Toronto, CAThe Technical Analyst operates under limited supervision, conducts business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives. Develops business specifications for technical personnel. Conducts analysis of business goals,...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada BMO Financial Group Full time

    4100 Gordon Baker Road Toronto Ontario,M1W 3E8ATM Technical Support Centre - Job PostingMission:To provide first line technical support to our branch staff for the Automated Teller Machines (ATM's) across Canada (approximately 2200) ensuring availability exceeds 98%.Details:Duties:Provide phone support for the vendor community IE: NCR, Garda, ChubbManage...

  • Technical Analyst/Tech Analyst x2

    1 week ago

    Toronto, Ontario, Canada Epsilon Solutions Ltd. Full time

    Join to apply for the Technical Analyst/Tech Analyst x2 role at Epsilon Solutions Ltd. Join to apply for the Technical Analyst/Tech Analyst x2 role at Epsilon Solutions Ltd. Sign in to save Technical Analyst/Tech Analyst x2 at Epsilon Solutions Ltd. . Technical Analyst Video Interview Tech Analyst x2 Understanding of conversational AI, NLU/NLP retraining,...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Colas Rail UK Full time

    Subsidiary:Colas Canada Inc.- JOB OVERVIEW- Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building this continent's infrastructure. As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting...

  • Technical Analyst/Tech Analyst x2

    1 week ago

    Toronto, Ontario, Canada Epsilon Solutions Ltd. Full time

    Join to apply for the Technical Analyst/Tech Analyst x2 role at Epsilon Solutions Ltd. 3 months ago Be among the first 25 applicants Join to apply for the Technical Analyst/Tech Analyst x2 role at Epsilon Solutions Ltd. Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create...

  • Support Analyst

    1 week ago

    Toronto, Ontario, Canada beBee Professionals Full time

    Job Offer: Support AnalystbeBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams.Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field At least 3 years of experience in a...

  • Senior Technical Analyst

    1 week ago

    Toronto, Ontario, Canada CB Canada Full time

    Senior Technical Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Technical Analyst. Senior Technical Analyst – Job Description Splunk Senior Developer performs onboarding of data from small/ midsize/enterprise level systems to various Splunk environments and build powerful user interactive dashboards to meet business...