Senior Partner Success Manager

2 weeks ago

Canada Coursera Full time

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.

Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor's and master's degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns. We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. Job Overview: Our Partner Success team fuels Coursera's mission by helping our renowned academic and industry partners deliver flexible, affordable and job-aligned educational content to learners worldwide. As a Senior Partner Success Manager, you will spearhead content and program development, leveraging your data-driven strategic insights and strong leadership skills. You will coordinate extensively with a number of cross-functional teams, including business development, implementation, content strategy, marketing, product, and other service delivery teams. Externally you will work with content Partners who are changing the world with high-quality and accessible online education. You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, and launching highly successful content and programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scale-up environment. Responsibilities:
  • Revenue and Performance Growth: Through trusted partner relationships and effective course offering optimization, drive revenue growth and improve key performance metrics such as learner retention and partner satisfaction.
  • Insights and Advisory: Provide partners with comprehensive, data-driven insights and guidance on utilizing key platform features; offer actionable recommendations to boost learner engagement and facilitate a dynamic feedback loop for product improvements.
  • Strategy Development through Data Analysis: Analyze complex data sets to identify key strategies that enhance content performance; develop compelling business cases for both internal and external stakeholders to support these strategies.
  • Educational Content Oversight: Manage the project and technical launch and ongoing oversight of educational content, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Coursera's guidelines, and fulfills partner expectations.
  • Partner Management: Execute crucial partner management duties, including regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions.
Travel Requirements: Willingness to travel domestically and internationally, up to 20% of the time. Basic Qualifications:
  • 5+ years experience managing relationships with partners or clients
  • Executive presence and comfort moving between senior stakeholders and operational execution rapidly to enable different audiences
  • Demonstrated analytical, project management, and problem-solving skills
  • Excellent written and verbal communication skills including outstanding presentation skills; a cross-functional team leader
Preferred Qualifications:
  • Passion for our mission, and achieving ambitious educational goals
  • Level-headed temperament, ability to make quick judgments and defend decisions
  • Ability to thrive and radiate positivity in a high-pressure, fast-paced environment
  • Experience with generative AI for optimizing effectiveness and efficiency
  • Prior experience in consulting
  • MBA
If this opportunity interests you, you might like these courses on Coursera:
  • Solving Complex Problems Specialization
  • Strategic Leadership and Management Specialization
  • Influencing: Storytelling, Change Management and Governance Specialization
  • Generative AI for Leaders
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here. Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries E-Learning Providers

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