Sr Client Success Partner, Healthcare

Sr Client Success Partner, Healthcare (Remote) page is loaded

Sr Client Success Partner, Healthcare (Remote) Apply locations US Virtual time type Full time posted on Posted 2 Days Ago job requisition id R8151

We have great people here and are looking for more. Come join us - you will love it

Job Title: Sr Client Success Partner, Healthcare

Department: Healthcare

Position Type: Full-Time, Exempt

Location: Work From Anywhere in the U.S.

About The Role :

As a successful Sr. Client Success Partner, Healthcare at Sterling, you would be responsible for managing the day to day screening program for a multi million - dollar book of business . As a strategic adviser to your Healthcare accounts, youhave the opportunity toexpand the Sterling footprint with your Healthcare customers and work diligently to develop and enhance resilient client relationships. Our primary goal is to provide hiring peace of mind by delivering a simple, smarter background screening and on-boarding experience for employers worldwide, and we'd be honored if you'd join us.

This Isthe JobForYou, If:

• You're a relationship builder who connects with people and values friendship and fun
• You're a natural people person and had the best lemonade stand on the block as a kid
• Insatiable appetite to learn , d riven by a hunger to grow, become, do, share, and give more
• Trusted s trategic a dviser who l ives integrity and delivers on promises ... every time
• You talk to anyone at a party , are a natural networker and make conversation with everyone

This Is What You'll Do:

Relationship Cultivation and Strategic Management

• Maintain full ownership of a book of business including 5-7 Healthcare accounts
• Manage a number of high - profile acco u nts , many of which are million - dollar + accounts
• S trategic adviser to your client base by being the "go to" person for strategic account needs
• Become an industry expert on your assigned vertical to better understand each client's organizational dynamics
• Identify and develop multi-level relationships with key decision makers to ensure retention and relationship stability
• You come from a world where the high est service levels and expectation s were the norm

Metrics, Reporting and Client Strategy

• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
• Monitor and analyze development and strategic progression for all client accounts
• Strategic Business Reviews, and regularly recurring and structured c ommunications with a keen focus on metrics, workflows and problem solving as needed

Consultative Selling to Existing Business

• Create account plans as a road map to grow customer revenue and deliver world class client satisfaction
• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
• You can and have m anage d the negotiation of long - term contract s with customers
• Propose additional products and services to expand footprint within existing accounts
• Possess strong conflict resolution skills
• Demonstrated ability for strong stakeholder management: internally and externally

This Is What We're Looking For:

• Proven success in account management, success, sales, and/or project managementexperience withat least 7+years of experience
• Experience managing enterpriselevelcustomers of at least $ 1,0 00,000 + annualrevenueand the ability to show evidence of this
• Experience relative to background screeningand/or compliance is a huge plus
• Is a strategist, a creative problem solverwho has a track record of success in these areas
• Ability to effectively communicate with senior level decision makers within organizations and successfully handle objections
• Must have experience leadingface-to-faceclient presentationswithand withoutmiddle to executive level management
• Exceptional business writing skills with the ability to construct well designed and formatted content for meetings
• Superior program management,negotiation skillsand the ability to getinto the weeds on process improvements
• Proficiency using CRM Platform is ideal
• Highly proficient in Excel for analysis/reporting and PowerPoint for exceptional presentations
• Bachelor's degree strongly preferred
• No current travel is required, but when resumed, up to 25%

The salary for this position is $70,000 to $90,000 annually. Base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base pay, this role is eligible to participate in the Annual Incentive Plan. A full range of benefits including but not limited to medical, financial, unlimited sick time, 22 days' vacation annually (for FT workers; prorated 1st year of employment), parental leave and other benefits are also provided. This information is provided per several state and local Equal Pay and Pay Transparency Laws. Base pay information is based on market location. Applicants should apply via Sterling's internal or external careers site.

Follow us:

Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

People First, Always

About Us:

People are at the core of everything we do at Sterling. We help our clients create great environments for their workers, partners, and customers as they build strong cultures founded on trust and safety. Sterling makes an impact by enabling our clients to make smarter, faster, and safer hiring decisions, all driven by our partnership approach. We are committed to hiring and developing a diverse group of colleagues who collaborate successfully in a global, virtual-first environment. And did we mention that we have fun while doing all of this?

Interested in joining a company doing big things for the world? Apply today.

Why Sterling:

Our mission is to provide the foundation of trust and safety our clients need to create great environments for their most essential resource, people. We believe everyone has the right to feel safe.

Most importantly, we make decisions and live by our values:

• It's All About People

• The Client is Always in the Room

• Deliver Results: They Matter

• Start with Trust and Prove It Everyday

Why You Should Join our Team:

You'll Grow. Make an Impact. Build Community.

• You will have the freedom to create and grow professionally, individually and as a culture

• Generous Paid Time Off program*

• Competitive compensation and opportunities for advancement

• Competitive Benefits (medical, dental, etc.)*

• Philanthropic Opportunities

Must meet hourly work requirement to be eligible

In a nutshell, we've built a place where we truly love working and we think you will too.

#J-18808-Ljbffr

---