Associate Director, Client Services

2 weeks ago

Vancouver, British Columbia, Canada Merkle Full time

Other:

Remote | Vancouver, BC

About the job:


The purpose of this role is to own and be accountable for the day-to-day client relationship and all elements of the account including, implementation of the strategic vision for the client, delivery against setting and achieving the annual financial targets, while building a trusted relationship with multiple key client stakeholders.


Responsibilities:

  • Owns client relationships with existing clients and stakeholders, responsible for overall client satisfaction
  • Sets the strategic tone, direction and supervision for Merkle Cardinal Path clients. This includes overseeing client needs, staffing, strategy, quality of work, and budgeting; clearly identifying and communicating client's business strategy and needs crossfunctionally within Merkle Cardinal Path.
  • Supports the creation and execution of a yearly and/or quarterly sales plan and is accountable for driving actions and outcomes to grow client's business.
  • Develops a revenue for clients through incremental and new opportunities rooted in a deep understanding of Merkle Cardinal Path and broader Merkle products and services coupled with research of clients' business.
  • Accountable for total growth of clients including renewals and net new business on existing client accounts.
  • Leads strategic conversations to establish longterm relationships with clients.
  • Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, costefficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business.
  • Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction.
  • Supports and mentors the wider Client Services team to ensure quality execution that drives toward client's business objectives and key metrics.
  • Works with crossfunctional Merkle Cardinal Path teams to execute account plans, meet plan deadlines, customer expectations, and program milestones.
  • Drives growth for Merkle Cardinal Path within Merkle and denstu by partnering with said partners and identifying organic business opportunities for all parties.
  • Build bestpractice processes and systems to scale up the account teams, enable them to better serve client needs, and increase opportunities for account growth.
  • Enhances staff accomplishments and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; teaches improved processes; mentors other team members.
  • Works closely with the Senior Client Leadership team to align with MCP's performance and organic growth objectives, as well as reporting against targets.
  • Actively participates and develops new and existing accounts, generates sales quotes, and handles customer inquiries to help service customers and grow business.
  • Oversee client communications and negotiations, provide senior level client management support, and nurture client relationships.
  • Leads and resolves complex client problems or disputes in a professional manner.
  • Grows existing accounts and assists in the development of sales opportunities.
  • Works effectively with others in a teambased environment to accomplish organizational goals and to identify and resolve problems.
  • Travels on an asneeded basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater
  • Contributes to new business RFPs and pitches.
  • Sells new service offerings with the goal of creating recurring revenue accounts and identify new growth opportunities for the longterm.
  • Promotes the mission and values of the organization both internally and externally.

Qualifications:

  • 8+ years prior experience in customer facing roles.
  • Proven experience in a leadership sales role identifying, nurturing, and closing sales deals.
  • Outstanding client services skills including relationship building, managing, cross team and agency relationships, strategic planning, account planning, & forecasting
  • Excellent communication skills and the ability to anticipate the needs of customers.
  • Must demonstrate strong analytical and strategic thinking skills.
  • Possess strong problem solving skills and the ability to make sound judgment calls.
  • Superior organizational and time management skills.
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly.
  • Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
  • Proven experience working with $2MM+ accounts; including case studies highlighting the growth of accounts that you have managed.
  • Experience managing profitable budgets, meeting deadlines and managing teams.
  • Experien

  • Associate Director

    2 weeks ago

    Vancouver, British Columbia, Canada Linesight Full time

    Associate DirectorAs an Associate Director **at Linesight, you will lead highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will build on your vast industry experience which will open doors for you, extend your skillset and expand your perspective. We will empower, support,...

  • Associate Director

    2 weeks ago

    Vancouver, British Columbia, Canada Linesight Full time

    Associate DirectorAs an Associate Director at Linesight, you will lead highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will build on your vast industry experience which will open doors for you, extend your skillset and expand your perspective. We will empower, support, and...

  • Client Services Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Baker Tilly Canada Full time

    Client Services AssociateVancouver, British Columbia, Canada:Current OpportunitiesIf you are looking to progress your career, look no further than Baker Tilly WM.Baker Tilly WM LLP is a leading midsize accounting and advisory Firm based in Vancouver and Toronto. We provide value-added audit, tax and advisory solutions that support local businesses. We offer...

  • Sr. Manager/ Associate Director

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Inc Full time

    Sr. Manager/ Associate Director - Strategic Analytics Consulting (Canada) Part Time / Full Time Sr. Manager/ Associate Director - Strategic Analytics Consulting (Canada) Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our...

  • Associate Director/Director, Quality, Regulatory

    2 weeks ago

    Vancouver, British Columbia, Canada Xenon Pharmaceuticals Inc. Full time $123,700 - $183,800

    Associate Director/Director, Quality, Regulatory & Supply Chain Systems Who We Are: Who We Are: Xenon Pharmaceuticals (NASDAQ:XENE ) is a neuroscience-focused biopharmaceutical company committed to discovering, developing, and commercializing innovative therapeutics to improve the lives of people living with neurological and psychiatric disorders....

  • Sr. Manager/ Associate Director

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Inc Full time

    Sr. Manager/ Associate Director - Strategic Analytics Consulting (Canada) Part Time / Full Time Sr. Manager/ Associate Director - Strategic Analytics Consulting (Canada) Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our...

  • Administrative Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver Aboriginal Child & Family Services Society Full time

    Status: Regular Full-Time, 21 hours/week; ExcludedProgram: InfrastructureLocation: 2020 Yukon Street or 3284 East Broadway, Vancouver BC**Salary: $31.37 to $35.48/hourAt VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honored, and protected. We strive to eliminate oppression, discrimination,...

  • Associate Director of Financial Planning and

    2 weeks ago

    Vancouver, British Columbia, Canada The City of Vancouver Full time

    Requisition ID:41354OrganizationLocated on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable cities and is working towards...

  • Associate Director, Athletics

    2 months ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Development & Alumni Engagement, Level DJob TitleAssociate Director, Athletics & RecreationDepartmentDevelopment Leadership | Athletics & Recreation | Development & Alumni EngagementCompensation Range$8, $12,575.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum...

  • Associate Director, Athletics

    4 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Development & Alumni Engagement, Level DJob TitleAssociate Director, Athletics & RecreationDepartmentDevelopment Leadership | Athletics & Recreation | Development & Alumni EngagementCompensation Range$8, $12,575.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum...

  • Client Service Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Gravity Pope Full time

    Our Vancouver stores are looking to fill the key role of part or full time Client Service Associate. This role is responsible for creating an atmosphere on the sales floor that fosters client realization, retention, and loyalty.Duties and responsibilities include: Providing exceptional customer service at all times Developing, maintaining, and growing a...

  • Client Service Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Gravity Pope Full time

    Our Vancouver Kitsilano clothing store is looking to fill the key role of full time Client Service Associate. This role is responsible for creating an atmosphere on the sales floor that fosters client realization, retention, and loyalty. Fashion retail experience is required.Duties and responsibilities include: Providing exceptional customer service at all...

  • Client Service Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Gravity Pope Full time

    Our Vancouver Kitsilano footwear store is looking to fill the key role of full time Client Service Associate. This role is responsible for creating an atmosphere on the sales floor that fosters client realization, retention, and loyalty.Duties and responsibilities include: Providing exceptional customer service at all times Developing, maintaining, and...

  • Associate Account Director

    2 weeks ago

    Vancouver, British Columbia, Canada MediaCom Full time

    An Associate Account Director is responsible for all aspects of a client's business . They are responsible for the management of one or more client a ccoun ts. Working with cross-functional teams to access all Essence Mediacom services, you will ensure the strategic delivery of client goals and business objectives. They provide leadership and is the main...

  • Client Relations Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Aura Office Environments Full time

    Client Relations AssociateHYBRIDVANCOUVER, BRITISH COLUMBIA, CANADA.FULL-TIME. MARCH 1, 2024DescriptionAbout Us Aura is a leading designbuild firm in Vancouver, BC. Aura is known for transforming workspace "auras" into environments where people love to work. This is one of the 2 ways that we bring our purpose to life. Aura's fundamental purpose is to...

  • Associate Director, Indigenous Legal Studies Program

    2 weeks ago

    Vancouver, British Columbia, Canada University of British Columbia Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Student Management, Level DJob TitleAssociate Director, Indigenous Legal Studies ProgramDepartmentAcademic Affairs | Peter A. Allard School of LawCompensation Range$8, $12,575.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Client Relations Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Aura Office Environments Full time

    About UsAura is a leading design-build firm in Vancouver, BC. Aura is known for transforming workspace "auras" into environments where people love to work. This is one of the 2 ways that we bring our purpose to life. Aura's fundamental purpose is to positively impact people. As well as transforming spaces to enable incredible performance we also...

  • Associate Director, Indigenous Legal Studies Program

    4 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Student Management, Level DJob TitleAssociate Director, Indigenous Legal Studies ProgramDepartmentAcademic Affairs | Peter A. Allard School of LawCompensation Range$8, $12,575.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Associate Director, Indigenous Legal Studies Program

    1 month ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Student Management, Level DJob TitleAssociate Director, Indigenous Legal Studies ProgramDepartmentAcademic Affairs | Peter A. Allard School of LawCompensation Range$8, $12,575.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Associate Director, Indigenous Legal Studies Program

    2 weeks ago

    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Student Management, Level DJob TitleAssociate Director, Indigenous Legal Studies ProgramDepartmentAcademic Affairs | Peter A. Allard School of LawCompensation Range$8, $12,575.08 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...