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Reservations Agent

3 months ago


Vancouver, British Columbia, Canada Hostelling International Canada Full time

HI Central Reservations

This office operates year-round, helping guests with reservations at Hostelling International city and resort hostels across Canada. We handle reservations and guest communications by phone, email, and online for the Wilderness hostels in the Rockies. HI-CRS staff enjoy many of the same perks as the hostel staff, including free dorm stays at HI-Canada hostels.

What's in it for you

A full-time remote position with a small and awesome team.Regular office hours (currently we operate 9am to 5pm PST – 7 days a week) so you get your evenings free to enjoy the beach, grab a bike to explore the city or go on a hike in the mountains after your workdayBeing part of a not-for-profit organization that embraces sustainable tourism.Room for growth and discovery Many of our leaders started out on the front lines, and we're eager to promote from within and provide opportunities to try out different roles. Eligible for extended health and dental benefits after 4 months.Free 3-night dormitory stays at HI Canada hostels.Although most of our team is based in Vancouver, qualified applicants across Canada are encouraged to apply.

What we look for

Our Reservations Agents are great communicators They are comfortable speaking on the phone and writing emails, giving excellent information to guests and relaying questions that they can't answer to someone who can. Fluency in both English and French is preferred. Reservation and payment details must be entered correctly following specific procedures, so a keen eye for detail is a must. You'll be using different reservation systems, so you'll need to be comfortable and efficient on a computer. As this is a remote position, high-speed internet is required, as well as a suitable work-space.

Join our community

If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, HI is the kind of place for you.

Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you around Canada is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of the Wilderness, city and resort hostels.

Background Checks

As part of our standard hiring procedure, successful candidates will be subject to comprehensive background checks. These checks may include employment verification, reference checks, educational qualifications verification, and criminal record checks where applicable.

About HI

We love travelling. To us, travel isn't just about going places, it's also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.

We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.