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User Support Technician
2 weeks ago
Work Term:
Permanent
- Work Language: French
- Hours: 37.5 hours per week
- Education: No degree, certificate or diploma
- Experience: Experience an asset
Work setting:
- Help desk
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge:
- Android
- Networking hardware
- Internet
- Communication software
- MS Windows
- SQL
Security and safety:
- Confidential security clearance
- Criminal record check
Personal suitability:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
Health benefits:
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits:
- Bonus
Long term benefits:
- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
Other benefits:
- Free parking available
- Learning/training paid by employer
- Onsite amenities
- Onsite recreation and activities
- Team building opportunities
- Parking available
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