Funeral Director Apprentice

Families First Funeral Home and Tribute Center/Cremation Society of Windsor and Essex County Inc.

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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

JOB RESPONSIBILITIES

Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures

Learns to negotiate and create acceptable funeral contracts

Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.

Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.

Confirms authorization to proceed with the service arrangements

Verifies identification of the deceased and authorization for embalming

Learns how to arrange for the interment or cremation of human remains

Adheres to all company and regulatory requirements

Cares for the deceased in a respectful manner while performing a variety of tasks which may include:

Removals and transfers

Lifting of deceased human remains

Dressing and casketing

Coordinating and assisting with funeral service and visitation

Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

Setting of chairs and the removal, proper care and storage of these items

Removals and transfers

Assists with funeral services by:

Coordinating the parking of cars

Ushering

Driving funeral vehicles

Assisting at chapel and church services

Assisting at the cemetery

Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families

Setting up chairs and the removing, properly caring for and storing of these items

Participating at special functions

Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:

Documentation

Information on insurance, health benefits and pension,

Pre-arrangements for next of kin

Ensures potential pre-need referrals are shared with Family Service Counselors

Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry

Assists with general office duties such as preparing reports as needed

Assists with the maintenance of vehicles, the facility and property

Receives caskets and other funeral home supplies as well as place into inventory

Ensures refreshments are available (where allowed by law)

Performs other duties as assigned

MINIMUM Requirements

Education

High School diploma or general equivalency degree (or diploma)

Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.

Experience

• Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery

Certification/Licenses

Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board

Valid driver's license

Knowledge, Skills and Abilities

Knowledge of computers and some software including MS Office products required

High level of compassion and integrity

Ability to multi task and set priorities

Work CONDITIONS

Work indoors and outdoors during all seasons and weather conditions

Limited amount of local and/or multiple location traveling required

Professional Dress is required when in contact with families.

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond "standard" hours as the need arises

Travel up to 25%

Postal Code: N9E 1S6

Category (Portal Searching): Operations

Job Location: CA-ON - Windsor

Job Profile ID: K00212

Time Type: Full time

Location Name: Families First Funeral Home and Tribute Center/Cremation Society of Windsor and Essex County Inc.