Pre-planning Director

4 weeks ago

Windsor, Canada Arbor Memorial Inc Full time

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

**About this role**:
Are you continuing your career as a sales professional or just starting out? If you are looking for a career that provides a long-term stable livelihood, this may be an opportunity for you.

**Victoria Memorial Gardens, located in Windsor, Ontario** is offering an opportunity for a permanent, stable sales career in an economically stable and rapidly growing industry. Previous sales experience is not necessary, but you MUST be willing to work hard, learn, be highly motivated, and have a strong desire to succeed.

We have 13 locations in the area and are the largest cemetery and funeral service provider in the Windsor Essex region.

You will receive outstanding paid training, company benefits, a generous merit-based pay structure, and a structured bonus program, in addition to incentive-based contests for top performance.

**Job Type**: Full Time, Permanent

**Key Qualifications and Demonstrated Abilities**:

- Valid Driver's License and vehicle.
- Passion for customer care demonstrated in previous professional experiences.
- High comfort level presenting, hosting live events, and conducting community outreach and other proactive communication to target audiences.
- Experience in business development, sales or customer success is an asset.
- Willing to demonstrate active community involvement and establish a positive profile of the Funeral Home within the community.
- Self-motivated with the ability to work effectively independently or as part of a team.
- Excellent attention to detail and consistently high level of accuracy.
- Possess exceptional interpersonal and communication skills; verbal, written and presentation.
- Funeral Pre-planning licence would be an asset
- Required to complete the Ontario Cemetery Sales Representative Course through OACFP
- Required to complete the Funeral Pre-Planners course online through Humber College and also pass the exam
- Exemplifies Arbor's values of compassion, integrity, trust, teamwork, belonging and excellence.

**Responsibilities**:

- Working various lead sources, contacting and visiting client families to assess pre-arrangement needs.
- Communicating the Company's Pre-Need Funeral planning program.
- Generating lead sources by following-up on all referrals, walk-ins and mail drops, working with at-need families to promote the after-care program.
- Presenting to community organizations, arranging and hosting seminars and mall shows, notifying agencies and special groups about the pre-need funeral program and reviewing all files.
- Establishing and organizing programs and seminars at the funeral home, with guest speakers and arrange co-sponsors of the seminars and programs.
- Ensuring all contracts are accurately completed, required signatures are obtained, copies are forwarded to appropriate parties and that files are maintained.
- Participating in funeral home and cemetery staff and management meetings, communicating regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
- Other duties or special projects as required.

**Please submit your resume and cover letter no later than June 28, 2024.**

**About Us**:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter - join Arbor Memorial.

To learn more about our benefits please visit Total Rewards (arbormemorial.ca)
- Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members._- If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the _Human Resources Department._ Any information received relating to accommodation will be addressed confidentially._

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