Field Service Representative Supervisor

6 days ago

Vancouver, British Columbia, Canada The Hillman Group Full time
Who We Are & What We Do

The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels.

We have products in Home Depot, Lowes, Canadian Tire, Walmart and more Have you ever done any home improvement projects? If so, you likely know our products.

The Hillman Group Canada employs over 700 employees in 2 manufacturing facilities and 7 distribution facilities across Canada. We have a great group of professionals whose dedication and teamwork form the backbone of our company.

Summary

The Fiels Service Representative (Detailer) Supervisor is responsible for planning weekly workloads to achieve departmental objectives.

The supervisor will be responsible for the effective scheduling of employees to ensure appropriate staffing levels and delegating task so employees can create and maintain a consistent high level of customer satisfaction.


Responsibilities:

  • Responsible for the overall health & safety and wellbeing of the team members and enforcement of all health & safety practices including instore safety rules.
  • Oversee, coach and mentor a team.
  • Recruit and oversee training for new team members.
  • Responsible for ongoing performance management and time management for all team members.
  • Manage employee workload and assign help when necessary.
  • Manage inventory level at stores within territory.
  • Develop and maintain relationship with customer management in all assigned stores.
  • Assist when needed with lifting, merchandising and completing orders.
  • Assist when needed with any basic maintenance.
  • Monitor and manage staffing for special projects and resets within assigned territory, including regular communication with Retail Service Manager.
  • Request additional help with the Retail Service Manager.
  • Weekly travel to Stores in Vancouver is required and periodic travel to surrounding area Stores.
  • Comply with all company policies and procedures.
  • Perform other tasks as assigned by management.
  • Overtime hours may be required based on territory. Compensation would align with provincial requirements.

Qualifications:

  • High school diploma or higher. College or University degree preferred.
  • 35 years in a retail vendor or big box environment, supervising staff, delegating tasks, and managing performance.
  • Ability to lift up to 50 lbs (as may be necessary).
  • Comfortable using handheld device for ordering inventory.
  • Excellent computer skills (MS Office) specifically MS Excel and Outlook.
  • Performs functions with a sense of purpose and a degree of urgency.
  • Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
  • Strong interpersonal skills with an emphasis on teamwork.
  • Excellent organizational, analytical and communication skills (oral & written).
  • Travel is required; vaccination is required where air travel is necessary.
We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.

The Hillman Group Canada ULC

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