Field Service Technician Ii

1 week ago

Vancouver, British Columbia, Canada Light & Wonder Full time

Gaming:
Welcome to the world of land-based gaming.

Light & Wonder's gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary


Duties & Responsibilities- Plan and co-ordinate LnW team on large scale installations.- Serve as an escalation point of contact for internal and external customer issues and escalates further when required.- Stays current with all Service and Technical Bulletins.- Proactively identify information to bolster product knowledge prior to new deployments and maintain current knowledge to support active products.- Ability to provide remote troubleshooting support to customer and LnW technicians across Canada.- Ability to demonstrate positive customer service to internal and external customers, in person and via phone. PM/Service - Tech will be required to perform daily Preventive Maintenance on assigned LnW owned equipment at designated Casino location(s).

Upon completion of task, tech will address any outstanding open service tickets on-site or in close proximity before end of shift.- Electronic Gaming Machine Projects - Tech will be required to work with customer and LnW teams to install new product, issue upgrades/mods, conversions, removals/re-locations and report back to supervisor on progress.- Preparation, assembly and testing of slots, card shufflers, chippers and other casino equipment.- Verify and set all game options and parameters in accordance with customer and LnW specifications.- Basic understanding of slot and card game processes.- Attention to detail and high degree of accuracy to meet all Provincial regulator operating requirements.- Maintain an organized work vehicle with parts inventory.- Uses mobile app to process work orders and other job-related activities.- Stay current with all LnW Field Advisories and eLearning.- Adhere to LnW's Field Service established standards, policies, and procedures.- Follow LnW's safety procedures (vehicle safety, loading games, ladder use, and electricity.- Review customer issues with management, and technical lead as they arise.- Ability to work or take lead in a team environment.- Periodic travel required to Okanagon, Vancouver Island and other regions in BC.- Some travel in Canada may be required.

Qualifications:


Skills & Requirements- Technical Diploma from a recognized postsecondary institution or applicable experience will be considered.- Experience in electronics, trouble shooting, manufacturing and/or disassembling electronic equipment.

Mechanical troubleshooting an asset but not required.- Experience in electronics, trouble shooting, manufacturing and/or disassembling electronic equipment.

Mechanical troubleshooting an asset but not required. CompTIA A+ Certification, of applicable experience.- Thorough understanding of network communication and troubleshooting.- Thorough knowledge of PC operation, and security risks relating to PC operation.- Must have a clean driving record.- Background check and clearance will be required as terms of employment.- 40 hour work week with alternating on-call required.- Must be able to lift up to 50 pounds and move equipment ranging from pounds with provided transport trucks.- Good troubleshooting & problem solving skills.- Microsoft Office skills (Outlook, Word, Excel, and Power Point).- Strong customer service skills.- Strong verbal and written communications skills in order to explain technical information to non-technical audiences and provide phone technical support to customers.- Ensures all tools and equipment used are kept in proper, safe, and working condition.

Able to work with various power tools as required (drills, routers, saws, etc.).- Ability to work independently and unsupervised to conduct daily work assignments.- Able to work in a fast paced and progressively changing environment.- Must have a valid status to work in Canada.

Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Light & Wonder (LnW) is engaged in highly regulated gaming and lottery businesses. As a result, certain LnW employees may, among other things, be required to obtain a gaming or other license(s), undergo back

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