Customer Service Representative

1 week ago

Ottawa, Ontario, Canada Strathallen Property Management Inc. Full time

About the Company:

Strathallen is a fully integrated Canadian real estate management company.

Founded in 2003 by seasoned real estate executives, Strathallen provides asset management, property management and strategic advisory services to institutional and high net worth investors.

The Company currently manages and operates three private closed-end funds, with the mandate to strategically acquire and dispose of quality retail investments and deliver industry leading risk

About the Position:

Main Responsibilities:

  • Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, marketing, promotional and community activities.
  • Be fully aware of the shopping centre's Emergency Plan and Response Procedures.
  • Proactively seek opportunities to create memorable customer interactions, assist customers by providing directions, wheelchairs, strollers, information, answering questions and performing other shopping centre specific duties as assigned by the Marketing Manager.
  • Oversee children's play area and report issues to security / management.
  • Provide assistance during events.
  • Actively promote the shopping centre's gift card program.
  • Actively communicate promotional, marketing and community activities to all customers in person and on the shopping centre's public address system.
  • Develop and maintain strong relationships with retailers and educate them about the shopping centre's services, marketing and promotional activities.
  • Conduct all frontline service and administrative functions of the Customer Service Centre to include but not limited to faxing, photocopying, daily tracking/monitoring, etc.
  • Sell shopping centre gift cards and assist in the daily administration of the shopping centre gift card program.
  • Assist with nonprofit bookings, table rentals and promotional events as required.
  • Monitor the centre's website and social media for timely information and accuracy; recommend updates to Marketing Manager.
  • Answer phones and conduct PA announcements.
  • Maintain Lost & Found.
  • Provide support for the development and implementation of marketing initiatives for the Centre.
  • Perform other duties as assigned by the General Manager.

Qualifications

  • High school education; postsecondary considered an asset.
  • Previous customer service experience preferred.
  • Knowledge and experience with basic business procedures considered an asset.
  • Basic computer skills with proficiency in MS Excel and working knowledge of Microsoft Office suite.
  • Good communication verbal and written skills.
  • Conflict resolution skills.
  • Strong time management skills with the ability to manage multiple tasks.
  • Ability to work within a high functioning team in a fastpaced environment.
  • Flexible and able to work weekends, evenings and holidays when necessary.
Strathallen is a strong advocate for diversity, equity, inclusion and an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, abilities, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Strathallen is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Job Type:
Part-time

Part-time hours: 20 per week

Schedule:

  • Evening shift
  • Monday to Friday
  • Weekend availability

Work Location:
In person

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