![Transglobal](https://media.trabajo.org/img/noimg.jpg)
Call Centre Team Lead
1 week ago
Is this job for you?:
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
WELCOME HOME
Call Centre Team Leads at Transglobal Service assist customers and address concerns related to warranty and repair and overall customer satisfaction. As the
Team Lead, you will set an example by providing superior service to our customers, and by providing guidance to other agents as required. You are team-oriented, diligent, and act as a role model to those around you.
Responsibilities:
- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact.
- Work with employees and management in our stores to ensure that customer concerns are addressed in the most efficient manner.
- Follow up with customers to identify and support their needs.
- Offer valueadded solutions and promote customer loyalty by providing exceptional customer support.
- Provide guidance and support to other agents as needed.
- Maintain up to date knowledge of new policies, procedures, and products.
- Process routine clerical transactions in between calls
Qualifications:
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement.
- Previous experience in a call centre or customer service environment required.
- Flexibility to work a variety of shifts, including evenings and weekends, as required.
- A passion for providing exceptional customer service.
- Strong organizational and multitasking skills
- Attention to detail.
- Ability to work in a teamoriented environment.
- Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail)
Why Transglobal:
- Flexible "employerpaid" benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Employee discounts & Personal "Paid" days off
We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
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