Bilingual Dispatcher

2 weeks ago

BasSaintLaurent, Canada Canon Canada Full time
Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader.

Canon's corporate philosophy is Kyosei:
all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.


Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter.

Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness

We've adopted to the new world of work by introducing various workstyles to compliment our philosophy of belonging. We have high expectations of ourselves - and of you. We expect you to be self-motivated and driven and to contribute from Day 1.

We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer
comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Come and join our team and reap the rewards as we work to take Canon to the next level

Bilingual Dispatcher - Hybrid


By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls.


Key Responsibilities

  • Assist the Field Service Technicians to maintain a response time of four (4) hours by:
  • balancing Technicians workload
- assigning service calls
- maintaining appointment schedules
- monitoring, responding to GPS alerts and managing the GPS mapping in order to identify Technicians status and location
- monitoring and responding to messages from Field Service Technicians, Managers, and Service Agents

  • Respond to customer calls to support the team as required

To Succeed, You Will Need:

  • Fluency in English and French
  • Ability to quickly learn inhouse systems, policies, procedures
  • Experience with using Google Maps
  • Basic MS-Office skills
  • 13 years of related work experience

Why Join?

HYBRID WORK

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, Paid Personal Time, and Sick days
  • Matching RRSP contribution & Profit-Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships, and more

EMPLOYEE PERKS

  • Free Coffee and snacks
  • Employee referral program
  • Inspire Program, online peertopeer recognition for redeemable points on hundreds of products
  • Community involvement

COVID-19 SAFETY PRECAUTIONS

  • Canon is committed to the health and safety of our employees, customers and communities.
Join our team and reap the rewards as we work to take Canon to the next level

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation.

Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit

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