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Supply Chain Manager

3 months ago

Leduc, Canada International SOS Full time

International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries.

We were founded on the principle of putting our clients' employees first and this is still true today.

Led by 5,200 medical professionals and 200 security specialists our teams work night and day to find solutions to protect our clients and their employees in whatever situation they may be facing; we assess, advise and assist from a medical, security and logístical perspective on a global scale to protect and save lives and thereby enable our clients to achieve their business goals.

As we've delivered on this mission over the last 35 years, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO's and governments around the world.

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Overall Purpose of the Job:


An integral role within the Medical Services Centre - Leduc the Supply Chain & Deployable Assets Manager is responsible to deliver a Supply Chain & Deployable Asset Management function which is efficient, recognised and profitable.


We are presently staffing for a Full-time Supply Chain & Deployable Assets Manager based out of our Leduc, AB office. This is an in-person role and the hours are Monday to Friday 8 am until 4 pm. There is a regional travel requirement of approximately 20-30% of the time. This full-time salaried position is benefits, bonus and RRSP eligible.

Main Duties:

  • Provide overall management of the Supply Chain & Deployable Assets function including Logistics, Procurement, Vendor Selection & Pre-Qualification, Stock Management, Bid Responses, Rental Solution & Deployable Assets including Fleet in accordance with International SOS Standards.
  • Ensure that clients' service expectations and quality levels are met as per the KPI's aligned with the Medical Services centre.
  • Produce regular reporting on activity, inventory and status and availability of deployable assets

Key responsibilities:

Management

  • Attend daily huddle calls with Operations & Sales team to understand requirements for Deployable Assets and planning.
  • Maintain and improve the department policies, standards, and procedures documentation.
  • Document and address noncompliances identified in Audit Tools
  • Implement best practices including, setting of Client Service Standards, Supplier Management, Planning, Inventory Management and Logistics to increase client satisfaction and to reduce risk to International SOS.
  • Build and maintain a positive working relationship with the Suppliers, Partners and Operations teams including onsite Health Care Professionals as appropriate.
  • Produce detailed reporting weekly and monthly on key areas including but not limited to team activity, inventory, status and availability of deployable assets, items current out of service, journey management and exceptions.

Financial Management

  • Actively manage operations to meet the Country Budget on Gross Profit and General expenses for the Supply Chain and Deployable Assets team.
  • Develop and Implement Procedures as required for endtoend processes including Submitting clients Estimates, Client Purchase Orders, Vendor Purchase orders, Client invoicing and Supplier Payments.
  • Comply to GAPP, Group Standards, International SOS Procedures and Business Rules for MedSupply Services.
  • Ensure that Supplier Contract information is available to relevant Procurement and Billing Teams for correct Billing.
  • Ensure that pricing is updated on the relevant platforms where fixed pricing Models are applicable for correct billing.

Supplier Management

  • Manage existing and as needed identify suitable suppliers who will be providing best pricing, good quality products and timely service. Carry out the appropriate credentialing / audits on vendors by using International SOS Supplier Pre-Qualification Tools and followup on corrective actions.
  • Ensure that all Suppliers have Service Level Agreement with relevant KPI's and that those agreements are signed off and stored according to International SOS standards.
  • Ensure that Supplier KPI measurement and at least annual discussion are conducted.
  • Undertake Market reviews and conduct Comparative Bid Analysis as required.

Warehousing & Distribution

  • Ensure that assigned software systems (Fishbowl, Sun6) are being maintained and updated regularly. This includes Pricing structures, Product List and Product Codes and Description.
  • Provide guidelines and support on adequate stocking of the warehouse.
  • Oversee the expiry of products in the warehouse and make corrective steps where excessive expiry is observed.
  • Ensure that warehousing & distribution best practices are being followed.
  • Ensure that all items ordered conform to the Country standard list or per client's requirement. Any purchase outside the Standard List is to be escalated to Medical Director for approval.
  • En