Travel Technology Specialist

2 weeks ago


Thornhill, Ontario, Canada CAA Club Group Full time
About Us
Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding.

We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We're about doing what's right and feeling good about it Who we are

As Canada's largest automobile association, we are passionate about keeping our Members safe whether they are on the road, at home, or travelling abroad.

Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it. Position Details
What you will do
Assist in the evaluation of new travel technology solutions, including booking solutions, mobile solutions and third party integrations and APIs
Conduct comprehensive user acceptance and regression testing of travel technology systems
Create support & training documentation for use by other departments, including Learning & Development, Retail Operations and Finance
Assist in gathering requirements and developing business requirements documentation for new systems and enhancements to existing systems
Provide second-level support for the troubleshooting and diagnosing of issues and defects related to CCG's suite of Travel technology tools
Act as a liaison between CCG and technology vendor to resolve any technical issues
Report defects to our travel technology partners as required and following up to ensure they are rectified as per SLAs
Work with the Retail and Call Centre leadership teams to understand Associate workflows and barriers to usage
Support Learning & Development in understanding and implementing initial and ongoing technology training of all travel consultants and store managers
Seek feedback from all stakeholders to adjust, enhance training and knowledge sharing

Who you are
Post-secondary education in Travel and Tourism, or related technology field is a strong asset
Basic knowledge of travel technology systems (e.g., Global Distribution Systems), API integrations, and online booking functionality.
Minimum 3-5 years of working in a technology support-type role
3-5 years working in retail or wholesale travel environment is an added advantage
A good understanding of travel industry technologies and booking tools
Having continuous improvement mindset
Highly collaborative with strong communication skills
A problem solver having the ability to troubleshoot complex technical issues
Results and detail oriented Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

  • Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.We are caring. We are leaders. We are innovators. We are collaborative. We work hard and...

  • Benefits Specialist

    2 weeks ago


    Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:CCG is looking for a Benefits Specialist to join our team In this role you will be one of a team responsible for managing our benefits, disability and pension plans.Who we are:As Canada's largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse...


  • Thornhill, Ontario, Canada Trip Support Full time

    Education: Expérience:Education: Bachelor's degree- or equivalent experienceWork setting: Tourism/travel servicesTasks: Confer with clients to identify requirements Design, develop and implement information systems business solutions Provide advice on information systems strategy, policy, management and service delivery Assess physical and technical...


  • Thornhill, Ontario, Canada AWIN Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...


  • Thornhill, Ontario, Canada CAA INSURANCE Full time

    About UsCAA Club Group is seeking to hire a Subrogation Specialist to join our Insurance team.Who we areAs Canada's largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and...


  • Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.We are caring. We are leaders. We are innovators. We are collaborative. We are driven by...


  • Thornhill, Ontario, Canada Wellnessliving Full time

    Title:Data Operations SpecialistSalary:Based on experience + Vacation + BenefitsLength: Full-time, permanentLocation: Thornhill, ON *HybridReporting Manager:VP of Business OperationsAbout Us:WellnessLiving isn't just our name, it's who we are. We're_ _the_ software company with a heart_, placing people and community at the center of everything we do. Our...

  • Electrical Specialist

    2 weeks ago


    Thornhill, Ontario, Canada AECOM Full time

    Company DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...

  • Billing Specialist I

    2 weeks ago


    Thornhill, Ontario, Canada AECOM Full time

    Company Description Work with Us. Change the World.**At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Product Specialist

    2 weeks ago


    Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:Who we are:As Canada's largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward....

  • Portfolio Specialist

    2 weeks ago


    Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.Who we are:As Canada's largest automobile association, we are...


  • Thornhill, Ontario, Canada Enhanced Care Clinic Full time

    At Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...


  • Thornhill, Ontario, Canada Enhanced Care Clinic Full time

    At Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: Manager of Clinic Services is responsible for direct...


  • Thornhill, Ontario, Canada sunlight dental clinic Full time

    Education: Expérience:Education: Secondary (high) school graduation certificateWork setting: ClinicTasks: Interview patients to obtain case histories Schedule and confirm appointments Complete insurance and other claim forms Maintain filing system Order supplies and maintain inventory Determine and establish office procedures and routines Enter and format...


  • Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.We are caring. We are leaders. We are innovators. We are collaborative. We work hard and...


  • Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results.We work hard and play hard. We're about doing what's right, and feeling good about it.Who we are:Our P&C Insurance Company offers a...


  • Thornhill, Ontario, Canada Sora Clothing Full time

    Education: College/CEGEP Experience: 1 year to less than 2 years- or equivalent experienceTasks: Assist in the preparation of brochures, reports, newsletters and other material Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes Develop, implement and evaluate communication strategies and...


  • Thornhill, Ontario, Canada Enhanced Care Clinic Full time

    At Enhanced Care Clinic, we know the importance of primary care and family practice in everyone's health and wellness. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.Summary: The Manager of Clinic Services is responsible...

  • DevOps

    2 weeks ago


    Thornhill, Ontario, Canada CAA Club Group Full time

    About Us:As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Our diverse...


  • Thornhill, Ontario, Canada Acuity Brands Full time

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc (NYSE:AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...