Operations Service Specialist
2 weeks ago
Job Description
Opportunity
This position is responsible for supporting all Operational areas and Field offices with respect to services issues. The Service Specialist is the single point of contact for service escalations in the organization. The Service Specialist is accountable for ensuring that any service-related issues received within the Operations teams are being managed in the timeframes required and sees them through from start to finish. The goal of the Specialist is to ensure that the customer is receiving the highest level of service possible. The Service Specialist may also be called upon to attend meetings with the various areas of the organization at all levels. This could also include Customer Meetings where necessary.
Responsibilities
Escalations related to any Operations transaction Facilitating regular update meetings Responding to Customers (written and verbal) Facilitate activities as they relate to service issues Provide direction to the organization as it relates to changes to existing processes Ensure the resources required for each service recovery project are managing to the timelines Problem solving along with the support of other resources. Understand the cost of exceptions to Manulife standards Creativity with respect to the current product and services available to GB customers that will provide the customer with the desired outcome and not negatively impact Manulife GB. Statistical reporting (issues log) on all escalated issues Escalating issues (if necessary) in conjunction with the "Canadian Division Complaint Management Policy and Program' and/or the Privacy/compliance office Recommendations on when groups should go into warranty and when they should come off Review escalated issues as they relate to groups in warranty Analyze, identify trends and provide statistical reporting on warranty groups Reviewing the Client Monitoring report to ensure issues are known and being dealt with, as well as work with the RGO to fully understand the related issues. Through team building skills and leadership skills demonstrate that the team approach of Manulife is superior to other organizations Strong People skills with respect to negotiation and conflict resolution Champion of superior service delivery Assist with overall projects as they relate to services, products, and processes within Group Benefits.How will you create impact?
The Service Team is a direct connection between our customers and our company. This team is responsible for the successful resolution and negotiations of all service escalations within GB Operations. The goal of the Specialist is to ensure that the customer is receiving the highest level of service possible
What motivates you?
What we are looking for?
Extensive Group Benefits Knowledge and Experience Superior Customer Service approach Excellent Communication Skills, both verbal and written Presentation Skills Leadership Strength (people and project) Project Management & Business Analyst Skills Decision Making, Influencing and Negotiation Skills Comprehensive understanding of Manulife administration systems and any system that may interact with these systems. Bilingual in French and EnglishWhat can we offer you?
A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together. Boundless opportunity
We create opportunities to learn and grow at every stage of your career. Continuous innovation
We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Montreal, QuebecSalary range is expected to be between
$50,250.00 CAD - $83,750.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
-
Operations Specialist
2 weeks ago
Toronto, Ontario, Canada Firmex Full timeFirmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company's Firmex VDR service is the world's most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.As the Operations Specialist, you'll be responsible...
-
Operations Specialist
2 weeks ago
Toronto, Ontario, Canada Parts Town Canada Full timeOperations Specialist (Contract to Permanent Role)About UsParts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our teamPosition Summary:The...
-
Operations Specialist- Toronto
2 weeks ago
Toronto, Ontario, Canada Louis Vuitton Full timePOSTELouis Vuitton is seeking a high caliber, operationally sound, and commercially minded Operations Specialist to join its team in our Short Hills location. As an Operations Specialist, you will be an ambassador of the Brand. You will assist the Operations Manager in operational functions, proactively encourage the achievement of operational objectives and...
-
Operations Communication Specialist
2 weeks ago
Toronto, Ontario, Canada Porter Airlines Full timeJob Summary The fixed-term Operations Communications Specialist, reporting to the Manager, Systems Operations Control, is the communications focal point in the System Operations Control Centre (SOCC). Under the Supervision of the Duty Officer, they are responsible for the timely dissemination of clear and concise operational information across both the...
-
IT Operations Specialist
2 weeks ago
Toronto, Ontario, Canada PolicyMe Corp. Full timeWe're modernizing life insurance and we'd like your help. Life insurance is a $1T industry that has remained largely unchanged for decades and we are in the process of changing that. We're a remote-first, Toronto-based startup with big ambitions. As an IT Operations Specialist at PolicyMe, you will be at the heart of ensuring our systems are running...
-
Inside Sales/customer Service Specialist
2 weeks ago
Toronto, Ontario, Canada Corrosion Service Company Limited Full timeCorrosion Service Company Limited (CSCL) was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.We are an...
-
IT Service Management Specialist
2 weeks ago
Toronto, Ontario, Canada TEKsystems Full timeTEKsystems IT Service Management Specialist Madison , Wisconsin Apply Now Job Title: IT Service Management Specialist Summary: The IT Service Management Specialist plays a crucial role in growing and operating the Information Technology Service Management (ITSM) program. Reporting to the IT Operations Manager, this position combines technical expertise...
-
Customer Operations Specialist
2 weeks ago
Toronto, Ontario, Canada Canopy Growth Corporation Full timeThe CompanyBioSteel is leading the wave of healthy sports drinks in the market. We are not just talking about a 'better for you' product, but rather one that redefines sports drinks. BioSteel is unmatched in the market and is proud to be raising the bar on consumer expectations of sports drinks and has become the #1 purchased product in professional...
-
Customer & Operations Service Specialist, Air
2 weeks ago
Toronto, Ontario, Canada DP World Full timeThe OpportunityThe Customer Service & Operations Specialist, Air Freight supports the logistics division of DP World Canada with customer service & operational support with a focus on air freight.In this role, you will: Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between...
-
Toronto, Ontario, Canada OTT Financial Full timeWe are looking for Operations Specialist, Trading Analysis Specialist and Risk Control Specialist to support the growth of our business in North America and Asia. The Specialists will have the chance to be exposed to various aspects of business operations in payments, foreign exchange, financial technology and those related middle-office work, such as risk...
-
Toronto, Ontario, Canada OTT Financial Group Full timeSalary: We are looking for Operations Specialist, Trading Analysis Specialist and Risk Control Specialist to support the growth of our business in North America and Asia. The Specialists will have the chance to be exposed to various aspects of business operations in payments, foreign exchange, financial technology and those related middle-office work, such...
-
Sales Operations Specialist
2 weeks ago
Toronto, Ontario, Canada RLDatix Full timeDeal Desk SpecialistLocation:NAMEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our...
-
Toronto, Ontario, Canada DP World Canada Full timeThe OpportunityThe Customer Service & Operations Specialist, Ocean and Air Freight supports the logistics division of DP World Canada with customer service & operational support.In this role, you will:Organizing of transportation with strong focus on ocean and air freight.Create files, arrange for pickup and obtain shipment documentation necessary for...
-
Client Operations Specialist
2 weeks ago
Toronto, Ontario, Canada IFDS Group Full timeClient Operations Specialist_ Please note: This is a one year contract temporary position, with the potential to transition to permanent role based on performance and organizational needs._Do you posses a high level of reliability, precision and attention to detail? Are you looking to start your career in Business Operations? Our Business Operations Team has...
-
Specialist Central Services
2 weeks ago
Toronto, Ontario, Canada Independent Electricity System Operator (IESO) Full timeSpecialist Central Services:Date:Jun 11, 2024Location:CACompany:Independent Electricity System OperatorINDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)Requisition ID: 19845Location: Toronto, hybridStatus: RegularBusiness Unit: Planning, Conservation & Resource AdequacyWhy join us?You've got great skills. And you want to use them in an organization where you...
-
Media Operations Specialist
2 weeks ago
Toronto, Ontario, Canada Talon Outdoor Ltd Full timeWe are seeking a motivated and analytical individual to join our team as a Media Operations Specialist at Talon OOH Canada. As a Media Operations Specialist, you will play a crucial role in supporting our team in effectively and efficiently executing advertising campaigns for our clients. This is an excellent opportunity for a highly organized and...
-
Toronto, Ontario, Canada CB Canada Full timeSystems Administrator/Operations Support Specialist - Intermediate Systems Administrator/Operations Support Specialist On behalf of our client in the Government Services Sector, PROCOM is looking for a Systems Administrator/Operations Support Specialist. Systems Administrator/Operations Support Specialist – Job Description Operational Support – Queue...
-
Digital Operations Specialist
2 weeks ago
Toronto, Ontario, Canada T & T Supermarket Full timeThe Role Reporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors an
-
Specialist, Service
2 weeks ago
Toronto, Ontario, Canada Ontario Health Full timeWant to make a difference in your career? Consider this opportunity. The Ontario Renal Network Information Program (ORN IP) is responsible for deploying and supporting information management solutions while ensuring solid client relationships throughout the support lifecycle for all regional renal programs across Ontario. The Specialist, Service is primarily...
-
National Service Operations Specialist
2 weeks ago
Toronto, Ontario, Canada Toyota Full timeJob DescriptionNational Service Operations SpecialistRank 5Scarborough, ONWhat We'll Bring: Company & Culture_ A hybrid work environment A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career A focus on respect for people and continuous improvement Summer Hours condensed work...
