Warehouse + Parts Customer Service Representative

2 weeks ago

Markham, Ontario, Canada Thermo Fisher Scientific Full time
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters.

We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.


Warehouse + Parts Customer Service Representative

How will you make an impact?


When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe and you'll be valued and recognized for your performance.

With dedicated managers and inspiring coworkers to support you, you'll find the resources and opportunities to make significant contributions to the world while building a vibrant career

What will you do?
As a representative of the company, this position directly influences customer allegiance.

This position requires extensive interaction with external customers as well as with other internal departments to ensure that our commitments to our customers are met.

You will identify customer needs and perform the appropriate course of action within established performance expectations and departmental standards and procedures.


Responsibilities:

  • Assess, respond to, and resolve internal and external customer inquiries by:
  • Generating quotes and processing orders for Parts
  • Investigating parts availability
  • Verifying order, delivery, and billing statuses
  • Processing returns and credits
  • Interact with multiple internal areas including Operations, Technical Support, Logistics, and external suppliers to ensure timely and accurate shipment of product and issue resolution.
  • Complete inventory adjustments, investigate discrepancies and assist the shipping/receiving department with stock quantity
  • Responsible for daily completion of shipping and receiving procedures, ensuring shipping turnarounds are met
  • Maintaining parts inventory and completion of daily cycle counts for the warehouse
  • Document transactions and perform followup actions in accordance with departmental standard operating processes and procedures.
  • Utilize multiple software programs concurrently to investigate and complete inquiries
    I.T.

proficiency is a strong asset:

  • Partner with other departments within Thermo Fisher Scientific and with our suppliers to obtain accurate product information
  • Follow established performance metrics including but not limited to quality standards, after call work, adherence, and followup on all actions in accordance with departmental standards.
-
Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner

How will you get here?

Education
High school graduate, or a combination of education and experience.

Experience
2+ years of customer service role, customer call center experience is a plus or industry-related experience preferred

Knowledge, Skills, Abilities

  • Proficient in Microsoft 365 (Word, PowerPoint, Excel and Outlook), AS400 and IBM Notes
  • Deliver and maintain a high level of service to both internal and external parties
  • Demonstrates attention to detail, accuracy and quality
  • Practices active listening; demonstrates superior interpersonal and communication skills
  • Organizational and time management skills, ability to prioritize and multitask
  • Outstanding teammate when working with members of the immediate team, as well as colleagues outside Customer Service, while demonstrating the ability to work independently
  • Taking the initiative to investigate inquiries, gather information, and obtain knowledge in the various channels that this role requires
  • General warehouse experience
  • Forklift/pallet jack experience required
  • Light maintenance duties
  • Able to lift or lower goods up to 50lbs. to or from waist level
  • Excellent communication skills
  • Motivated, willing to learn, and able to work independently

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or augmenting efficiency in their laboratories, we are here to support them.

Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrog

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Bayshore HealthCare Full time

    As part of the BSRx Team, the Customer Service Representative is the "Voice" to our ProRx and ICN/PSS customers. Under the supervision of the Sr. Manager BD & Procurement, the Customer Service Representative is responsible for the management of all orders from both platforms and the management of all PSS kits in the warehouse.DUTIES AND RESPONSIBILITIES The...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada SpectraLab Scientific Inc. Full time

    Company SummarySpectralab Scientific Inc. is a spin-off from ThinLayer International established in 1997. Spectralab Scientific started operating in Canada in 2003. Since 2003 we have grown to become a global leader of pre-owned refurbished analytical equipment. Our expertise involves refurbishing equipment by integrating some of the best available...

  • Warehouse Shipping/receiving Representative

    2 weeks ago

    Markham, Ontario, Canada Thermo Fisher Scientific Full time

    It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting...

  • Customer Service Representative/inside Sales

    2 weeks ago

    Markham, Ontario, Canada Daikin Comfort Technologies Full time

    Overview:Customer Service Representative/Inside Sales Representative - 2**The OpportunityDaikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group, located at our Markham,ONTARIO branch.Why work with us?> Training programs are available to...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Multi-Turf Canada Full time

    Overview:We are seeking a Customer Service Representative and Marketing Coordinator to join our team.As Customer Service Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries to ensure a positive customer experience.As Marketing Coordinator you will assist with creating online ads.Example...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Longo's Full time

    We are looking for a Customer Service Representative - Part Time who is passionate about food and enjoys working in a fast paced, team environmentDo you have outstanding customer service skills? Are you passionate about the food industry?If so, come join our growing teamPosition: Customer Service Representative - Part TimeWhat you'll do: Provide exceptional...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Amico Group of Companies Full time

    Customer Service Representative - Amico BedsMarkham, ON Are you looking for a challenging job opportunity, in a very stable industry, working with a great team of people?Amico Beds is a manufacturer for Hospital beds and stretchers .Join our team Amico Beds is currently seeking to fill a Customer Service position.Primary Responsibilities: Pre and...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Preferred Plumbing Solutions Inc. Full time

    Preferred Plumbing Solutions, Inc. of Markham, ON is seeking a reliable and organized full-time Customer Service Representative / CSR to join our office. Can we count on you to smile through the phone? Are you a CSR superstar? Are you interested in starting a career with a stable and respected company? If so, read onABOUT PREFERRED PLUMBING SOLUTIONS,...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada EightSix Network Inc Full time

    Customer Service Representative (Insurance Broker, RIBO) Part Time / Full Time Customer Service Representative (Insurance Broker, RIBO)Condominium Insurance Solutions is hiring for an experienced Commercial Lines Account Manager who is a knowledgeable expert advisor in commercial insurance lines of business. The successful candidate will be responsible for...

  • Customer Service Representative, Retail Operations

    2 weeks ago

    Markham, Ontario, Canada Speedy Glass Full time

    Ready to tap into your best and drive your career forward?Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians. Ready to drive your career forward?Do you have a passion for...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Toronto Community Employment Services Full time

    As a Customer Service Representative, you will be the first point of contact for our clients and a vital part of our team. Your primary responsibility will be to ensure that all incoming calls are answered promptly and professionally. You will provide basic support and information to callers,and when necessary, direct calls to the appropriate team members....

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada City of Markham Full time

    The City of Markham is proud to be recognized for the 4th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Chubb Full time

    Customer Service Representative:**Policyholder Services & New Business Job DescriptionThe main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties.The primary responsibility of the employee will be...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Empower Home Comfort Full time

    Empower Home Comfort is experiencing immense growth and looking for a Customer Service Representative/CSR to join our team We are the fastest growing HVAC company in the GTA. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available.Empower Home Comfort has great wages and benefits, however more important we...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada National Healthcare Solutions, Inc. Full time

    Epic Health Solutions is looking for top talent to join its team of professionals Epic Health Solutions is a one-stop shop that provides network solutions, healthcare management, and medical assistance for international clients in the Americas. With operational hubs in Toronto, Miami, Panama City, and Guayaquil, Epic Health Solutions brings a strong legacy...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Markham, ON. In this role you will be the first point of contact for our clients' customers and will be responsible for answering incoming calls regarding deliveries and downloading orders for delivery in system. You would also be...

  • Customer Service Representative

    4 weeks ago

    Markham, Ontario, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time detail-oriented Customer Service Representative to work for our client in Markham, ON. In this role you will be the first point of contact for our clients' customers and will be responsible for answering incoming calls regarding deliveries and downloading orders for delivery in system. You would also be...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Chubb Full time

    The main function of this role is to provide quality service to our policyholders, Regional Offices and other departments within the Head Office, as well as working with our US counterparts and covering the reception duties.The primary responsibility of the employee will be trained reception duties and on the Policyholder Services (PHS) functions necessary...

  • Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Real Fruit Bubble Tea Inc. Full time

    _Are you passionate about bubble tea businesses?_- Are you someone who always thrives to grow and accomplish more?_- If yes, join us today_- If not now, when?_- If not me, who?_Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 103 locations across Canada...

  • Bilingual Customer Service Representative

    2 weeks ago

    Markham, Ontario, Canada Creative Niche Full time

    We are currently seeking a dedicated and professional Bilingual Customer Care Finance Coordinator to join our corporate client on a permanent, full time basis. If you are passionate about customer service and have some exposure to finance, we would love to hear from you.Key Responsibilities: Handle inbound and outbound calls on a daily basis. Provide...