Customer Service Representative

2 weeks ago

Markham, Ontario, Canada Real Fruit Bubble Tea Inc. Full time
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Are you passionate about bubble tea businesses?_
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Are you someone who always thrives to grow and accomplish more?_
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If yes, join us today_
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If not now, when?_
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If not me, who?_


Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002.

We have 103 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us
There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey

Position Description

Duties and Responsibilities

  • Have a thorough understanding of RFBT's products and processes to confidently answer customer questions.
  • Have a thorough understanding of RFBT's point system to add points onto accounts and answer any questions.
  • Coordinate with RFBT partners and colleagues to solve and respond to customer inquiries and concerns as needed.
  • Provide support in store operations as a Barista by preparing drinks according to customer preference and standard RFBT recipes
  • Order and maintain office supplies to ensure adequate stock
  • Maintain a positive and professional attitude at all times
  • Ensure a clean and tidy workspace for the entire office
  • Other duties as assigned by the supervisor
  • Handle and process all customer payments, in the form of cash or credit/debit, accurately on the POS system.
  • Greet customers in a professional manner and record their drink order into the POS system based on their preferences and customization requests.
  • Provide administrative support to ensure efficient operation of RFBT's Headquarters and Warehouse location.
  • Perform ad hoc office administrative tasks as needed.
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Attitude: proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers.
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Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals.
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Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications.
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Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals.
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Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals.
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Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business.

  • 2+ years of office administrative or customer service experience
  • Excellent written and verbal communication skills in English
  • Strong written and oral communication, problemsolving, and interpersonal skills
  • Strong ability to manage time well and multitask accordingly
  • Prepare material and present during weekly meeting

Job Types:
Part-time, Permanent

Salary:
$18.00-$21.00 per hour

Benefits:

  • Casual dress
  • Onsite parking
  • Vision care

Schedule:

  • Holidays
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Bonus pay
  • Tips

Ability to commute/relocate:

  • Markham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you available to work on weekends?

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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