Clinical Support Clerk

1 week ago

Vancouver, British Columbia, Canada Providence Healthcare Full time

Article Flag:

Mandatory Vaccination Please Note:

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19.

Proof of vaccination status will be required.

Summary:

Who we are
Providence Health Care (PHC) is a health and wellness resource for all British Columbians. We're committed to treating those we serve — and each other — with compassion and respect.


While it started with very humble roots, the PHC of today has grown; now there are almost 9,000 people working at our 17 sites.

We have 8,000 staff, 1,500 medical staff/physicians, 200 researchers, 1,600 volunteers.

"How you want to be treated" is now a benchmark — for all of us, every day.

PHC is strongly committed to creating and maintaining a workplace of choice where employees are recognized and valued.

PHC strives to provide work-life balance and promotes a positive work culture by having integrated support model of training, mentoring and coaching so the Manager can support their staff to provide exceptional care.


If you want a patient-centered focus and think this is the workplace for you, we are looking for a Clinical Support Clerk for our Emergency Department at St.

Paul's Hospital.

We see a person before we see an illness. We believe that building relationships with our patients starts from the first encounter.

We listen with open minds and hearts to help our patients regain stability and return to the things they enjoy.

Providence Health Care provides a range of coordinated emergency, inpatient, outpatient, specialized diagnostic and treatment services and provincial services for people with serious mental illnesses, including those with addictions.


Where we are located
St. Paul's Hospital is an acute care, teaching and research hospital located in downtown Vancouver.

It is home to many world-class medical and surgical programs, including heart and lung services, HIV/AIDS, mental health, emergency, critical care, kidney care, elder care and numerous surgical specialties.


Position Overview
Reporting to the Patient Care Manager (or designate), and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk:

  • performs a variety of duties such as scheduling, admitting, secretarial and clerical duties for a clinical area(s).
- assists with transmitting information to visitors, patients/clients, family members, hospital staff and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations;
- receives and answers questions (in accordance with established procedures)
- schedules and books appointments and/or processes admissions/transfers/discharges by:

  • obtaining patient/client information
- entering patient/client information into computerized registration (and/or scheduling system)
- booking time slots and/or rescheduling appointments as required
- performs secretarial and clerical duties such as checking patient/client record in computerized registration and/or scheduling system for booking and test result information
- sends/receives test results to appropriate health care personnel
- performs reception duties, types, files and stores documents
- enters and maintains data and orders supplies

Work Schedule

  • This is a 0.89FTE position hours per week)
  • Hours: 10:00AM to 18:00PM
  • Days off: rotating

Qualifications / Skills and Education:

Qualifications
Education

Grade 12,

two years' recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

  • Ability to keyboard at 40 w.p.m.
  • Knowledge of medical terminology.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.

Duties and Responsibilities:

Duties

  • Greets and receives individuals entering clinical area, identifies who they are coming to see, answers questions, provides routine information, and escorts individuals to rooms, ensuring that all individuals have a positive experience.
  • Receives patient/client and/or physician/health care professional requests for patient/client appointments. Schedules and books patient appointments by entering patient/client information into computerized registration and/or scheduling system, booking a time slot, making followup appointments and canceling or adjusting patient appointments. Identifies concerns to physician/clinical staff as required.
  • Contacts appropriate areas such as doctor's offices, community pharmacies, patients/clients, other clinical areas and departments or hospitals to confirm appointments, and provide or obtain documentation.
  • Verifies

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