Associate Digital Sales Consultant, Inbound

1 week ago

Toronto, Ontario, Canada Intuit Inc. Full time

Intuit Sales is a multi-channel organization focused on delivering growth efficiently. Across all of our channel and businesses, Intuit Sales is responsible for acquiring new users and delivering increased revenue and contribution growth. Intuit Sales is comprised of sales and marketing teams that support direct (telesales) and indirect channels (retail, OEM andVAR) as well as mobile partnerships.

Responsibilities

The Inside Sales Consultant is responsible for selling QuickBooks Online, QuickBooks Desktop, Payroll, Payments, and TSheets to SMB customers via telephone or email. Sales primarily made through chat leads and referrals. Requires in-depth technical knowledge of the product. Proactively contacts customers for the purpose of identifying and selling new and additional products and upgrades. May also be involved in order fulfillment, post-sales or administrative related activities and will perform associated Salesforce activity.

Additional responsibilities include updating customer profiles and other system records and recording marketing feedback. For contacts which are clearly not about acquiring Intuit offerings, the Inside Sales Consultant either deals with the immediate need or gets the customer to the appropriate resource. Since the Inside Sales Consultant is a primary contact for customers, it is critical that they live the Intuit values and the brand in their interactions.

  • Determines customer needs in order to understand if our product has impact to them
  • Able to work with customers to identify and resolve issues quickly and ensures organization addresses issue's root cause
  • Collaboratively identify priorities and develop solution recommendations with the customer based on expected outcomes
  • Identifies and considers innovative approaches to situations or problems
  • Demonstrates strong foundation of business fundamentals, measurement, and business finance
  • Explains financial benefits of Intuit purchases for critical customer business decisions
  • Provides feedback to mgmt. on key product/solution pricing, delivery and service issues and considerations
  • Demonstrates both empathy and assertiveness when communicating a need or defending a position
  • Demonstrates effective presentation skills
  • Poses questions to identify customer needs, goals, degree of interest, and ability to commit
  • Helps customers to understand the value they will derive from the solution
  • Anticipates possible objections and proactively prepares responses to counter them
  • Proficient in all aspects of sales cycle, from prospecting to closing
  • You're highly motivated and have strong work ethic driving towards meeting or exceeding individual and the team's goals
  • You're a leader and can run the entire sales cycle, from discovery to close
  • You're a product expert and can find and present solutions to your customer problems through your proficient knowledge of Intuit's products.
  • You're an adviso r to Small business on the future direction of the industry and leveraging Intuit's tools for moving their business to the Cloud
  • You're detail oriented and able to expertly navigate through appropriate systems, processes and tools, including Salesforce.
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