Customer Service Administrator

2 weeks ago

Toronto, Ontario, Canada University Health Network Full time

Job Posting #914643

Position:
Customer Service Administrator

Site:
Toronto Rehab: E.W Bickle, University Center & Lyndhurst Center

Department:
Materials Management (Finance)

Reports to:
Manager

Salary Range:
Commensurate with experience and consistent with UHN Compensation Policy

Status:
Permanent Full-Time

PURPOSE:


The Customer Service Administrator supports the Materials Management Supervisor and Manager to ensure an effective and highly Customer focused Supply Chain Operation.

The CSA plays a critical role in the delivery of services on a daily bases and particularly during disasters, out breaks and other unforeseen events that may impact the hospitals ability to deliver patient care.

Working closely with the Supervisor, the CSA must be organized, flexible and responsive to the needs of Senior Management, Nursing & related Clinical areas, as well as departmental staff.


KEY RESPONSIBILITIES:


The Materials Management CSA works closely with the Supervisor, ensuring the Materials Management Operations run smoothly and provides an overall positive customer experience.

Ensuring inventory flow is managed efficiently by adhering to policies, as well as having the ability to generate new ideas to improve process effectiveness.

A significant component is the coordination of cart review on a regular basis, involving reviewing inventory usage and data analysis, cost factors, and assisting Unit Managers in reviewing annual Supply Cart Usages.


  • Supports the Materials Management Supervisor/Manager in coordinating support staff ensuring that shift duties are assigned and completed.
  • Manage end to end processes at the cart level for the low unit of measure stockless program between the customer & the Warehouse, including analysis of usage/quota reports
  • Supports, encourages and provides direction to support staff; ensures/maintains an organized and efficient work area & ensures hand held devices (scanners) and related software are operational to perform daily tasks.
  • Manages internal stat stores inventory including all substitutions, management of inventory levels for unique items, as well as monthly reconciliation of book value to on hand inventory.
  • Responsible for year
- end physical inventory count in Stat Stores & final reporting to Materials Management Manager.

  • Responsible for adjusting quota levels in consultation with customers & Top Up Staff.
  • Responsible for bar codes & coordinating the placement of b/c to the cart with Top Up Staff.

QUALIFICATIONS:

EDUCATION

  • At minimum, completion of a 2 year community college program or recognized equivalent, required;
  • Experience in a computerized Logistics Environment will be given preferential consideration.

EXPERIENCE

  • At minimum between 6 years of practical and related experience and/or 2 years onthejob training, required;
  • Strong analytical and problem solving skills;
  • Experience in hospital sector;
  • Strong knowledge of SAP and MS Excel, Word;
  • Excellent written and oral communication skills including report writing and presentations;
  • Strong facilitation and team leadership skills;
  • Vaccines (COVID19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Posted Date:
February 16th, 2023
Closing Date: Until Filled


For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

UHN thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace.

We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to:

all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position.

Applicants need to make their requirements known when contacted.

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