Manager of Support Services

1 week ago

Toronto, Ontario, Canada Prosper Canada Full time

Founded in 1986, Prosper Canada is a national charity dedicated to expanding economic opportunity for Canadians living in poverty through program and policy innovation.

As Canada's leading national champion of financial empowerment, we work with government, business, and community partners to develop and promote financial policies, programs and resources that transform lives and foster the prosperity of all Canadians.


Prosper Canada does not deliver services directly to people living on low incomes.

Instead, we work with public, private and community sector partners to ensure quality financial empowerment (FE) supports (including effective policy and regulation) are available to all people living on a low income in Canada.

We see power in diversity, equity, and inclusion, and believe we can help everyone thrive by being our boldest true selves.

Diversity is at the core of what we do and who we support to build financial health.

Our financial empowerment efforts focus on equity-seeking groups including those living on low incomes, Indigenous Peoples, members of racialized communities, and people living with disabilities.


Prosper Canada is seeking a dynamic and motivated manager to advance our system change policy and advocacy efforts.

In this exciting role, you will help inform policymakers of the financial challenges of people with low incomes in Canada and coordinate our efforts to identify and promote policy and regulatory solutions to these challenges, including expanding access to quality community financial help services through government programs and investments.

Our policy efforts are primarily focused on the federal government, but we also work directly with the Government of Ontario and support our regional partners in their provincial/territorial policy and advocacy efforts.

You will report directly to our Director, System Change but also work with our CEO, VP – Strategy and Impact, Research and Evaluation team, Marketing and Communications team, and key stakeholders from our network.

We value collaboration and partnership in everything we do, and the following principles guide our policy and advocacy work:
~ We partner with community organizations that have deep knowledge and understanding of the needs of their communities and help us identify and understand priority issues and shape effective solutions
~ The policy changes we strive for tend to be bold and ambitious, but we understand change takes time and celebrate incremental gains along the way.

Some of our expected priorities over the short term include:
~ Closing the current gap in take-up of federal benefits by people with low incomes
~ Advocating for more government funding of community-delivered financial help services
~ Engaging with government and partners on automatic tax-filing
~ Contributing to the policy, research, and advocacy on the forthcoming Canada Disability Benefit
~ Finding solutions to close the access gap in affordable, appropriate and trustworthy financial help services for people with low and moderate incomes.

Extended health and dental benefits
Lead a multistakeholder project exploring solutions to fill the gap in affordable, appropriate and trustworthy financial help services for people with low and moderate incomes
Monitor federal and Ontario government policy developments on priority issues and coordinate timely responses where appropriate
Synthesize feedback from internal and external stakeholders on priority issues and help translate into feedback and advice to the federal government
Monitor federal and Ontario government budget cycles, support development of pre-budget submissions, platform proposals, and responses to stakeholder consultations on relevant issues
Conduct policy research and analysis on priority issues and develop policy recommendations
webinars, research symposia) aimed at policy audiences
Work collaboratively with Research and Evaluation team to identify and articulate policy considerations/implications arising from broader research initiatives
Support the writing of research reports and briefs targeted to policy makers
Support Director, System Change, CEO and VP, Strategy and Impact in engagements with senior policy makers through briefing notes, agendas, and meeting coordination
Chair and animate the national ABLE Financial Empowerment Network's Policy and Research Action Group
Support policy advocacy efforts of community partners on selected priority issues
Prepare op-eds and media talking points on policy issues as needed
Support project budgets

Apply if you meet most of these requirements:
~5+ years' experience in a policy-related role
~ Demonstrated policy research and analysis skills
~ Clear understanding of federal policy-making process (provincial government knowledge is a plus)
~ Successful track record of advancing policy change – from within government or through advocacy
~ Experience coordinating collaborative policy and advocacy efforts with diverse stakeholders
~ Education or training in a related field. We're open to hearing how your background helps set you up to work with us
~ Demonstrated skill in preparing succinct and compelling policy advocacy briefs, briefing notes and PowerPoint presentations
~ Demonstrated ability to collaborate with diverse stakeholders both internally and externally (from government, non-profit, and private sectors)
~ Sensitive to the diverse needs and challenges faced by people living with low incomes, including but not limited to newcomers, Indigenous Peoples, members of racialized communities, people living with disabilities in Canada, people of all gender expression and sexual/romantic orientations, and those experiencing intersectionality
~ Experience managing up as you will work closely with members of the senior team to develop and advance policy and advocacy goals
~ Fluency in French an asset

Your personal experience of living on a low income, being a newcomer, or living with a disability and the insights and perspectives this would bring to your work
Your understanding of the concepts of institutional and structural racism and bias and their impact on underserved and under-represented communities
Your ability to build empathetic relationships with a broad range of people including diverse communities living on low incomes

We encourage candidates to tell us about themselves in their cover letter and to highlight how their lived experiences help them to understand the needs and challenges faced by equity-seeking groups.

We are committed to making accommodations for all candidates and staff with temporary or permanent disabilities.

Prosper Canada offers a hybrid work environment with staff largely working from home but having the option to work in the office when they prefer or as needed.

Staff are periodically required to attend onsite meetings and training sessions and some teams also opt to meet regularly in person.

We value in-person connection but expect many staff will want to blend in-office and remote work and look forward to discussing hybrid options with candidates.


Office attendance:
Approx.

  • Support Facilitator

    1 week ago

    Toronto, Ontario, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly respond to the wishes, hopes, dreams and aspirations of each person we support. Montage Support Services is committed to providing quality support to people with disabilities. This is accomplished through a shared focus of families, staff...

  • manager, support services

    1 week ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Manager – P&BB Canada, Monitoring & Testing Program Management page is loaded Sr. Manager – P&BB Canada, Monitoring & Testing Program Management Apply locations Toronto, ON, CAN time type Full time posted on Posted Yesterday job requisition id R Application Deadline: Business Management This role will focus on coordination of 1LOD monitoring and testing...

  • Manager, Patient Services

    1 week ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:CLASSIFICATION: Manager, Patient ServicesCATEGORY: Temporary Full-time (Approximate 6-12 month duration)DEPARTMENT: Patient ServicesRESPONSIBLE TO: Director, Patient ServicesSCHEDULING:Days with occasional evening and weekend workPOSITION OUTLINE:***- Reporting to the Director, Patient Services, this front line leadership position is...

  • Overnight Asleep Developmental Support Worker

    1 week ago

    Toronto, Ontario, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...

  • Manager, Patient Services

    1 week ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:_CARE AND BE CARED FOR - THIS IS YOUR HOME_:Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and evaluation skills? Are you looking to make a difference in your community? You're looking in the right place.What will you do?***Reporting to the Director, Patient Services,...

  • Manager, Patient Services

    1 week ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an organization that cares for you? If...

  • Manager, Patient Services

    13 hours ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job DescriptionAre you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an organization that cares for you? If...

  • Support Worker

    1 week ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional, physical, and psychiatric...

  • Enterprise Regional Sales Manager

    1 week ago

    Toronto, Ontario, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...

  • Housing Support Worker

    1 week ago

    Toronto, Ontario, Canada Margaret's Housing and Community Support Services Full time

    Role:Margaret's mission is to provide the continuum of housing and support services for women with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives.Reporting to the Housing Manager, the Housing Support Worker's role is to provide support, life skills coaching and guidance to...

  • Quality & Support Manager

    1 week ago

    Toronto, Ontario, Canada WCG Services Full time

    Program: Employment OntarioLocation:Remote - OntarioWho we're looking for:Quality & Support ManagerLike WCG, you believe in the power of work to transform lives. As a Quality & Support Manager, you'll be responsible for the execution of the Quality Improvement Framework for Employment Services in Ontario. You will work closely with the Director, Operational...

  • Housing Support Worker

    1 week ago

    Toronto, Ontario, Canada Margaret's Housing and Community Support Services Full time

    Role:Margaret's mission is to provide the continuum of housing and support services for women with mental illness through innovative programming, advocacy and education, which empowers them to build and reclaim their lives.Reporting to the Housing Manager, the Housing Worker's role is to provide support, life skills coaching and guidance to individuals...

  • Developmental Support Worker

    1 week ago

    Toronto, Ontario, Canada Kinnect Support Full time

    Developmental Service WorkerLocation: Greater Toronto Area Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. Responsible for engaging those in the residential program as well as some day treatment programing Duties will include daily routines, recreation, behavioral management, and presenting...

  • IT Support Services Analyst

    1 week ago

    Toronto, Ontario, Canada Foresters Financial Services, Inc. Full time

    Career OpportunityRole TitleIT Support Services AnalystPurpose of roleIn this role, the IT Support Services Analyst will assist, as required, the Team Leader IT Support Services and the IT Operations Manager in the governance of standard and Non Standard Service Requests and continuously look for ways to improve the service to Foresters end users while...

  • Service Desk Support

    1 week ago

    Toronto, Ontario, Canada Tata Consultancy Services Full time

    TCS has been acknowledged as a Global Top Employer by the Top Employers Institute, standing out as one of only eight companies worldwide to reach this prestigious status. Our organizational structure follows a domain-led approach, providing businesses with a seamless access point to industry-specific solutions. Our agile industry units are equipped with...

  • Manager of Support Services

    1 week ago

    Toronto, Ontario, Canada Compass Group Full time

    What's in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies. The opportunities with us are endless. As the world's largest food and support services company, we...

  • Business Services HR Partner

    1 week ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    CARE AND BE CARED FOR – THIS IS YOUR HOME Are you a dynamic HR professional with a passion for operational excellence and in-depth of knowledge in employee and labour relations? Are you interested in a role where your HR knowledge will have an impact on healthcare transformation in Ontario? Reporting to the Manager, Human Resources, the Human Resources...

  • Project Manager

    2 months ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    CARE AND BE CARED FOR - THIS IS YOUR HOME Our team is growing Are you a seasoned project manager who enjoys being at the leading edge of change? Do you thrive in a team environment that promotes learning and opportunities for personal growth while making a positive impact?If so, consider this exciting role on our remarkable team. We are preparing to...

  • Project Manager

    4 weeks ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    CARE AND BE CARED FOR - THIS IS YOUR HOME Our team is growing Are you a seasoned project manager who enjoys being at the leading edge of change? Do you thrive in a team environment that promotes learning and opportunities for personal growth while making a positive impact?If so, consider this exciting role on our remarkable team. We are preparing to...

  • Manager Technical Support

    1 week ago

    Toronto, Ontario, Canada Volkswagen Financial Services Canada Full time

    Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their D ealers, specializing in providing accessible mobility solutions for its Customers . The company's offerings include Retail Leasing, Retail...