Manager, Patient Services

7 days ago

Toronto, Ontario, Canada Home and Community Care Support Services Full time

Job Description:

CLASSIFICATION:
Manager, Patient Services

CATEGORY:
Temporary Full-time (Approximate 6-12 month duration)

DEPARTMENT:
Patient Services

RESPONSIBLE TO:
Director, Patient Services

SCHEDULING:
Days with occasional evening and weekend work

POSITION OUTLINE:

***- Reporting to the Director, Patient Services, this front line leadership position is responsible for the ongoing management, planning, directing and evaluation of programs and/ or services assigned related to the Patient Services' portfolio. As a strong healthcare leader, you are required to provide managerial support to staff to achieve the objectives of Home and Community Care Support Services Central West; these include priority areas of leading teams and/or programs within the portfolio in the delivery of excellent care coordination, transition planning, quality home care delivery and strong collaborative partnerships that foster innovation in care delivery.- As an innovative leader, you will support the commitment of Home and Community Care Support Services Central West to improving patient experience by:
  • Planning, implementing, evaluating and reporting for services and/ or programs across the branches of the Home and Community Care Support Services Central West.
  • Management of services related to care coordination, placement coordination, and/or information and referral for a defined geographical or functional team.
  • Work with primary care practitioners, hospitals, community agencies and others to coordinate care across the health care system.
  • Day to day decision making for the Program and/ or services.
  • Identifying staffing requirements. Responsible for recruitment, selection, orientation, training and development, mentoring, performance management and staff development.
  • Directing and coaching staff regarding care coordination issues, including risk management.
  • Management, resolution and documentation of patient concerns/issues including engagement with MPP offices as required.
  • Interpret and implement organizational policy, collective agreement and applicable legislation.
  • Monitor and manage the daily operational aspects of service provider contracts.
  • Contribute to the quality of service and a continuous improvement program by identifying needs, providing input into the standards of service, and implementing and evaluating new programs and special projects.
  • Participating in the development and monitoring of the budget.
  • Other duties as assigned.


As a Manager, Patient Services your focus is to support staff and teams to: develop integrated care plans and monitor patient progress, provide a range of care and supportive services to help support patients at home and in the school environments, provide specialized nursing services, help unattached patients find primary care providers, help people transition home safely from hospital and avoid readmission, facilitate admission into long-term care, when independent living is no longer possible and link people to resources in their communities, from clinical care to community support services.

This position is also responsible for daily operations of one or more programs and/or services.- You have an undergraduate degree in a health discipline supplemented by graduate or equivalent management experience.


  • You are a licensed member of a Regulated Health Profession preferred.
  • You have a minimum of 35 years of management and leadership experience in a health care environment with experience/knowledge in Care Coordination and the Care Coordination process.
  • You have demonstrated expertise in integration and partnerships with hospital/community sector and an understanding of transitional issues between health care environments.
  • You have experience and knowledge in the understanding of the management of healthcare issues within different Home and Community Care Support Services programs and/or services including knowledge and experience in the change management process.
  • You possess knowledge of relevant legislation governing health activities and Long Term Care in Ontario.
  • You have demonstrated ability to liaise/ network and take a leadership role with community agencies, other health care facilities and services providers.
  • You possess an ability to conceptualize, organize and implement special projects.
  • You have knowledge of budget process and financial monitoring controls.
  • You have a demonstrated commitment to excellent customer service and quality programs.
  • You demonstrate a commitment to personal and professional growth and development.
  • You possess excellent planning, organizational and project management skills plus relationship building, leadership, team building and change management abilities.
  • You have demonstrated commitment to excellent customer service and quality programs.
  • You have welldeveloped critical thinking, problemsolving and decisionmaking skills including facilitation and conflict resolution

  • Manager, Patient Services

    7 days ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:_CARE AND BE CARED FOR - THIS IS YOUR HOME_:Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and evaluation skills? Are you looking to make a difference in your community? You're looking in the right place.What will you do?***Reporting to the Director, Patient Services,...

  • Manager, Patient Services

    1 week ago

    Toronto, Ontario, Canada Home and Community Care Support Services Full time

    Job Description:Are you an experienced leader within the health care industry that possesses an exemplary track record of delivering high quality programs focused on patient and family centered care? Are you seeking a rewarding career that will enable you to make a positive difference in the community whilst working in an organization that cares for you? If...

  • Manager, Patient Services

    7 days ago

    Toronto, Ontario, Canada Central westhealhline Full time

    Job ID # Positions 1Job Type Full-TimeLocation : Location CA-ONTorontoJob Industry Government and Public Sector, Healthcare and Medical ServicesCareer Level ManagementJob Description:_CARE AND BE CARED FOR - THIS IS YOUR HOME_Do you have a passion for leading people to achieve exceptional patient outcomes? Do you have strong planning, management, and...

  • Patient Service Coordinator

    7 days ago

    Toronto, Ontario, Canada docbraces Full time

    docbraces MCO has an exciting full-time opportunity We are looking for a talented, Bilingual (Mandarin/English) Patient Service Coordinator to join our Markham, ON. Canadian Orthodontic Partners provides support services to docbraces MCO and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an...

  • Patient Service Coordinator

    7 days ago

    Toronto, Ontario, Canada docbraces Full time

    docbraces Bloor West Village has an exciting full-time opportunity We are looking for a talented Patient Service Coordinator to join our Toronto, ON. Canadian Orthodontic Partners provides support services to docbraces and our national network of community-based clinics in delivering personalized Orthodontic treatment. We provide an enhanced level of patient...

  • Patient Services Coordinator

    7 days ago

    Toronto, Ontario, Canada Dental Office - Bayview Full time

    Here is the job posting I put together; Are you an experienced dental receptionist with a knack for exceptional patient care and administrative finesse? We are seeking a dedicated individual to join our team as a Patient Services Coordinator.Position: Patient Services CoordinatorLocation: Midtown Toronto - Leaside - Bayview and EglintonType:...

  • Patient Care Manager

    7 days ago

    Toronto, Ontario, Canada The Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting for a Patient Care Manager for the Palliative Care Unit and Allied Health TeamThe Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses...

  • Patient Care Manager

    7 days ago

    Toronto, Ontario, Canada The Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting for a Patient Care Manager for the Palliative Care Unit and Allied Health TeamThe Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses...

  • Patient Care Manager

    7 days ago

    Toronto, Ontario, Canada Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTREJoin our TeamWe are actively recruiting for a Patient Care ManagerPermanent Full-TimeThe Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and services provided at TGHC help...

  • Patient Care Manager

    7 days ago

    Toronto, Ontario, Canada The Salvation Army Toronto Grace Health Care Centre Full time

    TORONTO GRACE HEALTH CENTRE:CAREER OPPORTUNITYPatient Care Manager, Permanent Full-TimeComplex Continuing Care UnitThe Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care, and Palliative Care services. The care and services provided at TGHC...

  • Patient Care Manager

    3 weeks ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Patient Care Manager (PCM) Rehab & Palliative Care (Job ID: 4900)POSITION SUMMARY: The Patient Care Manager is accountable for the day-to-day operations and utilization of resources for the patient care units by providing collaborative leadership, mentorship, education and communication within an inter-professional team to achieve measurable outcomes and...

  • Patient Care Manager

    7 days ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Patient Care Manager (PCM) Rehab & Palliative Care (Job ID: 4900)POSITION SUMMARY: The Patient Care Manager is accountable for the day-to-day operations and utilization of resources for the patient care units by providing collaborative leadership, mentorship, education and communication within an inter-professional team to achieve measurable outcomes and...

  • Patient Care Manager

    3 weeks ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Patient Care Manager (PCM) Rehab & Palliative Care (Job ID: 4900)POSITION SUMMARY: The Patient Care Manager is accountable for the day-to-day operations and utilization of resources for the patient care units by providing collaborative leadership, mentorship, education and communication within an inter-professional team to achieve measurable outcomes and...

  • Manager Patient Transport Support Services Admin

    1 month ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Manager Patient Transport Support Services Admin (Job ID: 4590)The Manager Patient Transport is accountable for providing leadership, direction and expertise in all aspects of the provision of Patient Transport services at St. Joseph's Health Centre and the St. Michaels Hospital site, ensuring all standards are in keeping within best practice. The position...

  • Manager Patient Transport Support Services Admin

    3 weeks ago

    Toronto, Ontario, Canada St Michael's hospital Full time

    Manager Patient Transport Support Services Admin (Job ID: 4590)The Manager Patient Transport is accountable for providing leadership, direction and expertise in all aspects of the provision of Patient Transport services at St. Joseph's Health Centre and the St. Michaels Hospital site, ensuring all standards are in keeping within best practice. The position...

  • Patient Services Specialist

    7 days ago

    Toronto, Ontario, Canada FYidoctors Full time

    FYidoctors is seeking a Part-time Patient Services Specialist on a Permanent basis at our practice is located at FYidoctors at 5 Fairview Mall Drive, Unit 110 North York Ontario M1J 2Z1.The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail.This team member will work a...

  • Patient Service Aide

    1 week ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Patient Service Aide

    7 days ago

    Toronto, Ontario, Canada SickKids Full time

    About SickKids:Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our...

  • Patient Services Partner

    7 days ago

    Toronto, Ontario, Canada Sunnybrook Health Sciences Centre Full time

    Summary of DutiesWorking with the professional team, the Patient Service Partner participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with...

  • Patient Food Service Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Compass Canada Full time

    Working Title: Patient Food Service Supervisor Employment Status: Full-Time Starting Hourly Rate: 24.50 Address: 555 Finch Avenue West Toronto ON M2R1N5 New Hire Schedule: Weekends, 12-hr shifts You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the...