Assistant Facilities Manager

1 week ago

Vancouver, British Columbia, Canada JLL Full time
JLL supports the Whole You, personally and professionally.


Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management.

Develop client relationships with key representatives in supporting client's corporate real estate goals and objectives.

Major Responsibilities:

Work with Chief and Assistant Chief Engineering Staff to oversee the delivery of maintenance and repair services.
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Provide work planning and scheduling function for a self-directed work team.
Provide logístical coordination with other stakeholders (i.e., stock support, janitorial, grounds, purchasing, customers, security, and predictive maintenance).
Interface with occupants of selected properties.
Support work order management for in house staff and vendors as necessary.
Meet or exceed site Key Performance Indicators (KPI's); assist with monitoring Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Support the Regional Manager in the implementation of short and long-term projects for the client.
Schedule work with production departments, print appropriate work orders when scheduled, track and report on the completion of work.
Present performance data to maintenance teams regularly.

Develop and maintain standard workflow process and provide a (1) month look-ahead Preventive Maintenance (PM) schedule to the team weekly.

Track, verify and maintain high team performance levels based on established metrics.

Track, verify, and report Service Level Agreement (SLA) performance indicators weekly to the team and coordinate with team to improve performance and meet objectives.

Estimate work-order completion times and compare to actual.

Assist in the development and implementation of the annual management plan; accomplish key performance indicators as identified by the Account Manager.

Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
Insure compliance with Jones Lang LaSalle minimum audit standards.
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review.
Manage the maintenance of existing contracts.
Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.

Support IFM team to collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.

Any and all other duties and tasks assigned.


The top 3-5 specific knowledge, skills and abilities (KSAs) required for job performance from job analysis and/or performance management program.

Bachelor's degree
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Excellent customer, computer, managerial, verbal and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Basic knowledge of building systems (mechanical and electrical systems).
Computer proficiency

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by o

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