![Stonewood Group Inc.](https://media.trabajo.org/img/noimg.jpg)
Professional Services Solutions – Director of Operations
2 weeks ago
Client is accelerating our growth in ERP delivery and program management by employing talented engineering and IT professionals with deep roots in their key industries. This provides a unique perspective that contributes to their customer's success throughout all phases of complex solution implementations. They are an Ottawa based organization delivering global solutions in partnership with an international aerospace and defense consulting organization.
Scope of Position
The Director of Operations leads Client's ERP Implementation Services business. Reporting to the Chief Operating Officer of the company, the leader is responsible for managing team resources to deliver cost effective implementation operations and best-in-class services such as Solution/Business Process consulting, Data Migration, system implementation, and training services to help customers accelerate their business system transformation. The Director of Operations works to build and scale the overall company's services business and collaborates with sister companies, in a bold, fast-moving, transparent, and values-led organization to enable customer and company success.
Competency Profile
- Drive
Adopts an energetic approach; Works towards goals and willingly tackles demanding tasks; Demonstrates capacity for sustained effort and hard work over long periods of time, even in the face of adversity. - Strategic Approach
Develops a strategic plan to realize the vision; Revises strategy in light of changing circumstances; Takes a long-term view of organizational success; Works to clarify long-term organizational goals; Able to stand back from immediate problems to focus on more far-reaching ideas. - Stress Tolerance
Stays calm and controlled under pressure; Maintains a consistent level of activity and performance when placed in tense situations; can deal with ambiguity without getting disconcerted. - Customer/Client Orientation
Strives to provide personalized and efficient service; Listens and understands customer/client needs and conveys them back to the organization to take appropriate action; Quickly follows up on customer/client concerns and deals with them in a professional and efficient manner; Monitors and acts on measures of customer/client satisfaction. - Results Orientation
Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met; Has a reputation for execution and delivery; Conveys a sense of urgency and drives issues to closure; Aims to improve upon past performance; Establishes aggressive personal targets and strives to achieve/exceed them.
Responsibilities
- Develop organizational and operations strategies to build and evolve the company's industry-leading service offerings and support enterprise growth objectives
- Evolve and scale global service operations (such as people, process, systems, and tools) to deliver a best-in-class customer experience and build effective and efficient delivery methodologies
- Lead delivery of program/project management, consulting, training, and implementation services to customers, overseeing resource management, project delivery, and operational success metrics
- Be accountable for company P&L goals and metrics and support growth opportunities to achieve revenue, gross margin, and utilization objectives
- Support the AS9100 certified quality management system through establishment and enforcement of company policy and procedures to promote ethical performance and consistent work execution
- Champion the quality of products, services, customer support, and secure target levels of customer satisfaction
- Research and implement new initiatives and continuous improvement strategies to drive revenue, lower operating costs while maintaining quality products that are competitive, all while delivering excellent customer support
- Promote employee engagement through management of resources, including the attracting, hiring, and retention of personnel
- Support the wellness of staff and implementing policies in line with labor legislation and health and safety guidelines to create a diverse and positive working environment
- Develop and manage the partner strategy and ecosystem in partnership with our Channel team to maintain a global network of certified partners that deliver with consistent quality
- Provide oversight of Canadian Government Controlled Goods program in support of Prime Contractor/Canadian Forces contract efforts
Preferred Experience / Education
- 5+ years of experience managing, leading, and/or delivering ERP or similar software implementation services
- 3 years' experience with subscription-based business licensing models, delivering on-premises and SaaS solutions
- Proven performance building and leading a team of 25+ people in a fast-paced, growing company
- Demonstrated achievements through managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) and delivery partners
- Demonstrated experience building and scaling a professional services business with accountability for financial targets
- A high level of business acumen, including previous P&L experience through order to cash and active management or Cost of Goods Sold
- Excellent Leadership, communication, and organizational skills
- Excellent analytical and problem-solving skills
- Strong crisis management and conflict mediation skills
- Ability to travel up to 25% including international locations across the Americas, Europe, Asia, and the Middle East
Education and Qualifications
- Undergraduate Degree in Business/Information Technologies or related field
- Master's in management or MBA degree and/or Demonstrated application experience
- Related Certifications related to Specific Software Solutioning/Services (IFS/Infor/SAP, etc.)
Remuneration and Benefits
Comprehensive salary and benefits package.
-
Ottawa, Ontario, Canada Stonewood Group Inc. Full timeClient is accelerating our growth in ERP delivery and program management by employing talented engineering and IT professionals with deep roots in their key industries. This provides a unique perspective that contributes to their customer's success throughout all phases of complex solution implement
-
Solutions Architect
2 weeks ago
Ottawa, Ontario, Canada P17 Solutions Full timeJob Title: Manager, Data ArchitectJob Requisition Id: 181188Business Function: Information TechnologyPrimary City: OttawaOther Location(s): TorontoProvince: OntarioEmployment Type: Full-TimeEmployment Status: 12 months term with the possibility of extension and/or permanencyLanguage Requirement: English EssentialEmployee Class and Level: CPMGA02Number of...
-
Manager, Operations
2 weeks ago
Ottawa, Ontario, Canada The Professional Institute of the Public Service of Canada Full timeDivision: Corporate ServicesCity:Ottawa, ONType of position: In person / on-siteJob Term: Permanent Full-time (35 hours per week)Union/Non: ExcludedCompetition: 24-17The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires a Manager, Operations for its...
-
Director of Client Services
2 weeks ago
Ottawa, Ontario, Canada Pointer Creative Inc. Full timeDirector of Client ServicesDriven by a sole purpose, our team consistently crafts captivating e-commerce experiences for our clients. We are creative thinkers with a sharp eye for detail, and our developers excel in innovative solutions. Fueled by curiosity and plenty of coffee, we are committed to our craft with unparalleled dedication.SummaryThe Director...
-
Director of Operations
2 weeks ago
Ottawa, Ontario, Canada Subway Full timeMonday, April 22, 2024 TOGETHER, WE SAVE LIVES The Director of Operations provides leadership to various Operations teams within Production, Materials, Supply Management, Scheduling, Process Engineering, and Logistics. The incumbent provides input to Strategic & Operational planning activities and is an advocate of Continuous Improvements in the way of...
-
Ottawa, Ontario, Canada Stonewood Group Inc. Full timeCommunications and Information Solutions – Managing Director, Ottawa THIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Client Our client is a leading international communication and information solution provider who operate in mission critical/safety environments such as Air Traffic Control, Pu
-
Senior Director, Finance and Operations
2 weeks ago
Ottawa, Ontario, Canada CANARIE Full timeAbout UsCANARIE connects Canada to the world. Our programs equip researchers, students, and startups in Canada to excel on the global stage.Together with our 13 provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra-high-speed network connects Canada's researchers, educators, and innovators to each...
-
Deputy Director, Financial Planning
2 weeks ago
Ottawa, Ontario, Canada Parliament of Canada Full timeJob Description Finance Services is currently looking to staff the Deputy Director, Financial Planning position. This recruitment and selection process is open to employees of the House of Commons Administration. The House of Commons Finance Services provides a range of financial advice, support and services to the House Administration as well as to...
-
Datacentre Operations Specialist
2 weeks ago
Ottawa, Ontario, Canada US Tech Solutions Full timeResponsibilities: Under the direction of Assistant Director Evergreening and Data Centre Services Deploy and install hardware into the Bank's two local datacenters in the National Capital Region. Coordinate with Service Providers for non-local datacenters. Under the direction of the Senior resources, troubleshoot hardware installation issues. Respond to...
-
Director Projects and Technical Services
2 weeks ago
Ottawa, Ontario, Canada Telesat Full timeDirector, Telesat Lightspeed Mission Assurance - LS136 Telesat (NASDAQ andTSX:TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and...
-
Senior Director, Finance and Operations
2 weeks ago
Ottawa, Ontario, Canada CANARIE Full timeAbout UsCANARIE connects Canada to the world. Our programs equip researchers, students, and startups in Canada to excel on the global stage.Together with our 13 provincial and territorial partners, we form Canada's National Research and Education Network (NREN). This ultra-high-speed network connects Canada's researchers, educators, and innovators to each...
-
Operations Manager, remote site
2 weeks ago
Ottawa, Ontario, Canada US Tech Solutions Full timeDeploy and install hardware into the Bank's two local datacenters in the National Capital Region. Coordinate with Service Providers for non-local datacenters. Under the direction of the Senior resources, troubleshoot hardware installation issues. Respond to project and operation demands received via the Bank's trouble ticketing tool. Deploy network...
-
Director of Operations
2 weeks ago
Ottawa, Ontario, Canada 2400 St. Laurent Blvd, Ottawa, ON K1G 6C4, Canada Full timeMonday, April 22, 2024 TOGETHER, WE SAVE LIVES The Director of Operations provides leadership to various Operations teams within Production, Materials, Supply Management, Scheduling, Process Engineering, and Logistics. The incumbent provides input to Strategic & Operational planning activities
-
Datacentre Operations Specialist
2 weeks ago
Ottawa, Ontario, Canada US Tech Solutions, Inc. Full timeResponsibilities:Under the direction of Assistant Director Evergreening and Data Centre Services Deploy and install hardware into the Bank's two local datacenters in the National Capital Region. Coordinate with Service Providers for non-local datacenters. Under the direction of the Senior resources, troubleshoot hardware installation issues. Respond to...
-
Director, Sponsored Research Services
2 weeks ago
Ottawa, Ontario, Canada University of Ottawa Full timeDirector, Sponsored Research Services page is loaded Director, Sponsored Research Services Apply locations Ottawa, ON Main Campus time type Full time posted on Posted Yesterday job requisition id JR10385 Follow us on LinkedIn Job Type: Emplo
-
Cloud Solutions Expert Expert(E) en Solutions
2 weeks ago
Ottawa, Ontario, Canada Depositor Solutions Full timeDate Posted: 6/5/2024Location: Ottawa, Ontario, CanadaReference No:Position Type: Full-time PermanentSalary Range: $113, $134, salary is generally in that range)About usWe are an organization driven by purpose. We are obsessed about serving Canadians and we are deeply committed and passionate about protecting their hard-earned money when it matters most. We...
-
Ottawa, Ontario, Canada Stonewood Group Inc. Full timeSolutions & Services – Director Business Development & SalesTHIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Company Client is a leading organization at the heart of Canada's Internet. They shape our country's Internet infrastructure, employ cutting-edge technologies, and push the bounds of possibility. Client manages Canada's .CA domain name registry,...
-
Director, Technical Services
2 weeks ago
Ottawa, Ontario, Canada NAV Canada Full timeJob Posting TitleDirector, Technical ServicesJob CategoryOPS ManagementLanguage RequirementsBilingual / BilingueFlexible Work Agreement TypePosting End DateJob GradeL3Pay RangeCommensurate with Experience / Selon l'expérienceJob SummaryThe Director, Technical Services is a pivotal leadership role accountable for NAV CANADA's safety critical operational...
-
Manager, Technology Services Operations
2 weeks ago
Ottawa, Ontario, Canada Depositor Solutions Full timeDate Posted: 2/8/2024Location: Ottawa, Ontario, CanadaReference No:Position Type: Full-time PermanentAbout usWe are an organization driven by purpose. We are obsessed about serving Canadians and we are deeply committed and passionate about protecting their hard-earned money when it matters most. We live our promises and commitments every day by serving...
-
Director of Operations
2 weeks ago
Ottawa, Ontario, Canada Adecco Full timeAbout the Position Adecco, in partnership with The Indigenous Centre for Cumulative Effects (ICCE), an Indigenous-founded, Indigenous-led, and exclusively Indigenous-serving organization, is seeking a Director of Operations. The primary objective is to build and enhance the technical and scientific