Client Solutions Manager, Personal Insurance

2 weeks ago

Victoria, British Columbia, Canada Arthur J. Gallagher & Co. Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets.

A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team.


Overview:


As a Client Solutions Manager on the Personal Lines team, you will be managing a book of business within Personal Lines and Private Client Services.

You will work directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all

Responsibilities:

How You Will Impact the Business

  • Supporting a designated portfolio of clientele, playing a crucial role in business retention and building upon customer relationships.
  • Review accounts at renewal, taking the necessary steps in placing coverage required by the client, remarketing when required, adhering to binding authority set out by carriers.
  • Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
  • Identify upselling and crossselling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
  • Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.

Qualifications:
What Will Make You Successful

  • Being in a fastpaced, dynamic environment brings out the best in you.
  • You're always able to prioritize effectively which allows you to exceed client expectations every time
  • Working collaboratively and building relationships comes naturally to you, whether that's with clients or colleagues people love working with you, and you with them.
  • Comprehensive and effective verbal/written communication skills.
  • Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
  • Highly techsavvy, with an ability to learn new systems, tools and processes.
Education & Experience

  • Secondary School Diploma required, College or University Degree strongly preferred.
  • 5 years of Personal Lines experience working within a Brokerage environment.
  • Experience with Account Management within Private Client Services.
  • Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM) highly preferred.
  • Knowledge of EPIC and Broker portals considered a strong asset.
  • Level 2 license in good standing.
What We Can Offer You Gallagher offers competitive salaries and benefits plans.

We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

LI-SS1 #LI-Hybrid

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