Operations Manager

1 week ago

Toronto, Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

The Financial Processes & Modernization (FP&M) team is responsible for delivering and maintaining world class Enterprise focused financial reporting and treasury systems and tools centred around the Global Finance ERP, Infor.

The department is a hybrid business/IS organization structure that brings together staff specializing in several disciplines:
IT, project management, business / financial analysis, people, system, process organizational change, and end user training.

The IT side of the team reports up to the Group CIO and the business side of the team up to the Group Controller and Chief Accounting Officer.

FP&M team members are drivers of change, enabling Finance to meet our Mission as a "highly impactful, data-centric and decision-driven team" by:
Leading and implementing global finance solutions
Leading Finance through data modernization and digitization
Working with segment finance and treasury team to find solutions to align finance processes globally
Providing support for finance data initiatives both global and segment specific
Providing 24x7 support and availability of our finance tools
Ensuring overall data governance and controls
The business side has 4 main streams (a) data architecture (b) governance and controls and (c) implementation (Treasury and Reporting)

Specifically, the incumbent the incumbent will be responsible for providing operational support within our production and test environments.

Support includes steady state support to ensure our production and test environments are in working order for end users, solving problems, finding opportunities to create process efficiencies (supporting straight through processing to eliminate manual processes), and responding to requests from our global user community.

Both the Director and Manager will provide oversight to the Senior Business Analyst and Manila Operations team providing operational/production support to end users;
Focus on the improvement of data quality, reliability and efficiency within our Infor ERP, Suspense and Essbase applications
Support adhoc analysis to determine root cause of production problems and develop timely solutions;

Manage small/adhoc business enhancements by using established Agile methodologies to ensure quick turnaround to support end user financial reporting needs.

Support major project initiatives by using production expertise to support the timely and efficient delivery of solutions to end users and identify potential opportunities to ensure a smooth integration into the production environment for which we support.

Support the upgrade and maintenance of our Infor ledger and various financial datamarts.

Contribute to the overall governance and control of financial data by ensuring best practices are maintained throughout the production environment.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
Post-secondary education or equivalent experience in operational or business functions.
Focus on the improvement of data quality, reliability and efficiency within our Infor ERP, Suspense and Essbase applications
Working knowledge of financial systems, particularly the General Ledger
Ability to be flexible and adaptable, handle multiple demands and competing priorities while meeting deadlines.
Comfortable analyzing and organizing large volumes of data.
Ability to be flexible and adaptable, handle multiple demands and competing priorities while meeting deadlines
Flexible work policies and strong work-life balance.
We create opportunities to learn and grow at every stage of your career. * We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

#Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. 0 trillion) in assets under management and administration, including total invested assets of $0.3 trillion), and segregated funds net assets of $0.We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

At Manulife/John Hancock, we embrace our diversity.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

00 CAD - $151,875.00 CAD


If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

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