Operations Manager

1 week ago

Toronto, Ontario, Canada EightSix Network Inc Full time
Operations Manager (Tutoring Organization)

Part Time / Full Time

Operations Manager (Tutoring Organization)

JonAyves Learning Club is a dynamic and innovative company committed to personalized learning and tutoring. Our mission is to provide tailored learning experiences that cater to the unique needs of each student. We give students in Kindergarten to Grade 12 to excel in the classroom. We are a lean but mighty organization, operating with a startup mentality that fosters a collaborative and fast-paced environment. Our dedicated team comprises Personalized Learning Instructors (PLIs), Personalized Learning Assessors (PLAs), and Outbound Call Specialists, all working towards our common goal of educational excellence. We have a strong focus on empowering underrepresented communities and families through education.

Role Overview:

As the Operations Manager, you will play a crucial role in the smooth and efficient functioning of JonAyves Learning Club. This is a highly intensive role that requires close collaboration with the founder and various team members. You will be responsible for overseeing daily operations, ensuring that our personalized learning and tutoring programs are delivered effectively, and driving continuous improvement in our processes. If you have a love for education and an operational mindset, this role is for you.

Key Responsibilities:

Operational Oversight: Manage and oversee the day-to-day operations of JonAyves Learning Club, ensuring all processes run smoothly and efficiently.

Scheduling: Coordinate scheduling for families and team members to ensure optimal alignment and resource utilization.

Family Engagement: Connect with families to ensure their accounts are up to date, including managing invoices, updates on student progress, and addressing any concerns.

Recruiting: Oversee the recruitment process for new team members, ensuring we attract and retain top talent.

Institutional Relations: Connect with schools and institutions for partnerships, internship programs, and other organizational needs.

Payment Management: Ensure families are up to date with payments and handle any related inquiries.

Founder Support: Carry out tasks required by the founder to support the overall operation and growth of the company.

Payroll: Manage payroll processes, ensuring timely and accurate payments to team members.

Team Management: Lead and support our team of PLIs, PLAs, and Outbound Call Specialists, fostering a positive and productive work environment.

Onboarding: Finalize requirements and processes for onboarding new families into our program.

Direct Management: Directly manage at least one team member.

Qualifications:

Proven experience in operations management, preferably in an educational or tutoring environment.

Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.

Excellent organizational and multitasking abilities, with a keen attention to detail.

Exceptional communication and interpersonal skills, capable of working closely with families, the founder, and various team members.

Proficiency in using data and analytics to drive decision-making and improve operational performance.

Flexibility and adaptability to thrive in a fast-paced, startup environment.

Passion for education and a commitment to supporting underrepresented communities and families.

Nice-to-Haves:

Experience with scheduling.

Experience with tutoring

A degree or accreditation in Human Resources.

A love for education.

Why Join JonAyves Learning Club?

Be part of a mission-driven organization dedicated to making a difference in the lives of students from underrepresented communities.

Work in a flexible, remote environment with a supportive and collaborative team.

Opportunity to contribute to the growth and success of a lean but mighty startup with a meaningful impact.

Engage in continuous learning and professional development.

How to Apply:

Interested candidates are invited to submit their resume detailing their relevant experience.

JonAyves Learning Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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