Full-time Customer Service Representative
1 week ago
By joining BCRC Heating and Cooling as a Customer Service Representative
you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
This is a permanent position for 40 hours per week. Must be fluent in CHINESE at a native level (traditional + simplified ) This is a fully remote or hybrid position ( to be discussed )
RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Read, write and speak English at an advanced level
- Read, write and speak/understand CHINESE fluently (Native level)
- Excellent communication skills, CHINESE written and spoken
- Preferably, working experience in a customer service role where directly interacting with consumers
- Excellent attention to detail
- Proven organizational skills, time management and able to multitask
- Ability to work independently
- Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment
通勤/搬迁能力:
- Burnaby, BC: 稳定通勤,或在开始工作前计划搬家 (首选)
Work Location:
Hybrid remote in Burnaby, BC
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