Full-time Customer Service Representative

1 week ago


Burnaby, British Columbia, Canada BCRC Heating and Cooling Full time
LEARN, DEVELOP AND GROW - WITH BCRC HEATING AND COOLING LTD.

By joining BCRC Heating and Cooling as a Customer Service Representative


you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.


This is a permanent position for 40 hours per week. Must be fluent in CHINESE at a native level (traditional + simplified ) This is a fully remote or hybrid position ( to be discussed )

RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Read, write and speak English at an advanced level
  • Read, write and speak/understand CHINESE fluently (Native level)
  • Excellent communication skills, CHINESE written and spoken
  • Preferably, working experience in a customer service role where directly interacting with consumers
  • Excellent attention to detail
  • Proven organizational skills, time management and able to multitask
  • Ability to work independently
  • Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment

通勤/搬迁能力:

  • Burnaby, BC: 稳定通勤,或在开始工作前计划搬家 (首选)

Work Location:
Hybrid remote in Burnaby, BC

  • Burnaby, British Columbia, Canada Handyman Connection of Metro Vancouver, BC Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Handyman Connection Full time

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our...


  • Burnaby, British Columbia, Canada Mr. Payday Easy Loans Inc. Full time

    Our growing consumer lending company is looking for a Customer Service Representative to join our team.Job duties include: Provide exceptional customer service Research and evaluate loan applicant's financial status, references, credit and risk Complete and submit credit and loan documentation Promote sale of credit and loan services Strong customer service...


  • Burnaby, British Columbia, Canada NSQ Bakery Full time

    Hiring customer service representative at bakery in Burnaby Market Crossing hours per week, must be available 1 weeknight plus Friday Saturday and Sunday Pay $16.75 per hour to start Must be available to work 6.45 am 2.30 pm Having own transportation is helpful Pleasant personality, organized, detail oriented and work fast in a busy storeJob Types:...


  • Burnaby, British Columbia, Canada Stitches Creation Inc. Full time

    The Customer Service Representative is responsible to assists the sales manager to perform the following duties: Answer customer's inquiries, provide quotations, follow up orders. Assisi the manager to research and identify business opportunities. Assist the manager in marketing and business promotions. Work with shop workers to get jobs done right and...


  • Burnaby, British Columbia, Canada Canterbury Coffee Corporation Full time

    Do you enjoy engaging with others to solve problems and deliver routinely exceptional customer service?If you are passionate about building relationships, have excellent telephone etiquette and strong computer skills, we are looking for youCanterbury is seeking a highly organized Customer Service Representative to provide internal and external customer...


  • Burnaby, British Columbia, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies.Looking for: Full Time Customer Service RepresentativeDuties: Learn about our services inside and out to be able to answer any questions from customers Learn to identify customers' concerns and desires to provide appropriate service Keep a...


  • Burnaby, British Columbia, Canada Pipe Staffing Full time

    Pipe Staffing is an affiliate of Milani Plumbing, Heating & Air Conditioning and is under the Milani Group of Companies.Looking for: Full Time Customer Service RepresentativeDuties: Learn about our services inside and out to be able to answer any questions from customers Learn to identify customers' concerns and desires to provide appropriate service Keep a...


  • Burnaby, British Columbia, Canada TMVC Full time

    P/T INBOUND CUSTOMER SERVICE REPRESENTATIVETravel Medicine & Vaccination Centre is a privately owned and operated company with 14 locations in BC. We have been providing our customers with travel health consultations, vaccinations, and other related medical services for over 25 years. If you have a passion for customer service and enjoy working as a part of...


  • Burnaby, British Columbia, Canada Terminix Full time

    About TerminixTerminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control.Position OverviewA Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving issues. This...


  • Burnaby, British Columbia, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT's- Student Information & Enrolment Services is currently seeking- 2 regular, full-time (1.0FTE) Customer Service Representatives. This position is responsible for responding to customer inquiries and providing active customer service to BCIT's full time, part time, distance education programs; courses; full time admissions; student records; and...


  • Burnaby, British Columbia, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT's Registrar's Office is seeking a temporary, full time (1.0 FTE) Customer Service Representative. This position is responsible for responding to customer inquiries and providing active customer service to BCIT's full time, part time, distance education programs; courses; full time admissions; student records; and International Credential Evaluation...


  • Burnaby, British Columbia, Canada Welcome Medical Clinic Full time

    Job Summary: The Customer Service Representative (CSR) performs deposit customer services such as debit card and online banking issue resolutions and opening new accounts. The CSR will also complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all customers.Supervisory Responsibilities: Leader in...


  • Burnaby, British Columbia, Canada COSENTINO Full time

    Burnaby, CAWhat are we looking for:What you will do:As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, orders confirmations,...


  • Burnaby, British Columbia, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the cultureJob Description SummaryPosition Title: Customer Service RepresentativeReports To: Branch ManagerLocation: Milwaukee Factory Service Centre - BurnabyHours: Mon - Fri 8:00 AM - 4:30 PMLocation: Burnaby, BCLevel: L1Job Description:Milwaukee is always in the market for people with the energy,...


  • Burnaby, British Columbia, Canada Watson Gloves Full time

    Are you interested in growing your career with Watson Gloves?Who We Are:With 106 years of experience, Watson Gloves is North America's single source for hand protection offering over 2,000 different styles to cover glove-use: at work, at home, at play. We are a Family -owned company that is committed to providing Authentic and Fun experiences for our people...


  • Burnaby, British Columbia, Canada EightSix Network Inc Full time

    Showroom/Customer Service RepresentativePart Time / Full TimeWorking from our Burnaby Facility, this role involves providing excellent Customer Service to both internal and external Customers, as well as driving inside sales from our showroom.Duties & Responsibilities:Answering all incoming phone calls.Managing and responding to all emailed inquiries/orders...


  • Burnaby, British Columbia, Canada Envo Drive Systems Inc Full time

    Who We Are:Envo Drive Systems is an innovative engineering and design company specializing in high-quality and top-performing, yet reasonably priced electrical mobility solutions such as Ebikes.We are seeking a full-time experienced Customer Service Associate to join our team. If you love helping people, enjoy working in a collaborative environment, have a...