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Showroom/Customer Service Representative
1 week ago
Part Time / Full Time
Working from our Burnaby Facility, this role involves providing excellent Customer Service to both internal and external Customers, as well as driving inside sales from our showroom.
Duties & Responsibilities:
- Answering all incoming phone calls.
- Managing and responding to all emailed inquiries/orders promptly.
- Exceeding customer expectations by resolving issues quickly and efficiently.
- Offering constructive input to support the company in issue resolution.
- Providing thorough updates on all orders to ensure customer satisfaction.
- Accurately entering and updating orders while maintaining detailed notes.
- Assisting the sales team with regular order follow-ups.
- Guiding customers in the showroom and providing samples.
- Recording customer information in the shared excel showroom tracker.
- Keeping showroom display boards up to date.
- Managing sample inventory and ensuring timely replenishment.
- Supporting sales with sample shipments and customer inquiries.
- Overseeing and promoting the clearance area.
Knowledge, Skills and Abilities:
- Strong multitasking and organizational skills.
- Attention to detail is crucial.
- Ability to problem-solve and prioritize effectively in a fast-paced setting.
Education & Experience:
- High School Diploma.
- Experience in customer service/call center, preferably in a distribution environment.
- Background in showroom assistance/design would be advantageous.
This position provides competitive compensation and benefits after the 3-month probation period. Working hours are from 8:00 am to 4:30 pm, Monday to Friday, with occasional Saturdays as needed.
If you're eager to make a significant difference at Tierra Sol Ceramic Tile Ltd., we welcome your application.
Tierra Sol Ceramic Tile Ltd. is an equal opportunity employer that encourages candidates from diverse backgrounds to apply. We appreciate all applicants' interest, and only those chosen for an interview will be contacted.
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