Visitor Services Attendant Ii

1 week ago

NiagaraontheLake, Ontario, Canada Parks Canada Full time
Parks Canada - Fort George National Historic Site
Niagara-on-the-lake (Ontario)
GS-MPS-04
Specified period - part-time - with the possibility of extension.
$24.39 to $26.51 per hour (plus bilingual bonus) (salary under review)
For further information on the organization, please visit Parks Canada

Experience Canada by joining the Parks Canada Agency Parks Canada Web site

Closing date: 19 March :59, Pacific Time

Important messages:

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process.

If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties:

Visitor service and revenue collection at the visitor centre.

This includes but is not limited to greeting visitors and providing orientation, selling passes, information and direction; confirming bookings for education programs and facility rentals; litter picking and emptying of trash and recycling receptacles, cleaning of washrooms and other facilities.


Work environment:


Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.


On the grassy shores of the Niagara River, just 22 kilometres from Niagara Falls, Fort George is a glimpse into one of the most important chapters of Canadian history.

Attacked and destroyed by American soldiers during the War of 1812, the sprawling complex has been faithfully reconstructed, with rebuilt officers' quarters, barracks and other buildings joining an original 1796 stone powder magazine that survived the Battle of Fort George.


A piece of living history at the mouth of the Niagara River, Fort George offers a vivid reminder of a time when Canada's very existence hung in the balance.


Intent of the process:

We are currently seeking to fill one Visitor Services Attendant II position at Fort George NHS.

We are looking for a passionate and visitor focused team member who will work with others to provide awesome service to visitors at the site.

Join thousands of colleagues from across the country who do amazing things every day so that Canadians and visitors from other countries can discover the historic and natural treasures presented by Parks Canada.


Positions to be filled: 1

Information you must provide:

Your résumé.

Education:
A secondary school diploma OR an acceptable combination of education, training and/or experience.

Note - Acceptable combination of education, training and experience:

  • Two years of secondary school or PSC approved alternatives; AND
  • Successful completion of a minimum of one (1) course relevant to the duties of the position (e.g., courses taken through continuing education facilities, colleges, universities, professional or governmental organizations or employers AND
  • A minimum of 1 year providing customer service and using point of sale system.
Degree equivalency

Experience:

  • Experience in interacting with the public;
  • Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions;
  • Experience in handling cash and operating point of sale equipment;
  • Experience in supervising employees
  • Experience with computer software packages (ie: Microsoft Office or similar software packages).

The following will be applied / assessed at a later date (essential for the job):
Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:

  • Knowledge of Parks Canada operations and the natural and/or cultural history of Fort George National Historic Site;
  • Knowledge of services, programs, and fees of Fort George National Historic Site.

Abilities:

  • Ability to communicate effectively to a wide variety of audiences;
  • Ability to work in a team environment;

Personal Suitability:

  • Exercises sound judgment
  • Personally connects with people
  • Strives for excellence
  • Demonstrates integrity

The following may be applied / assessed at a later date (may be needed for the job):

Additional Certification:

  • CPR Certification

Operational Requirements:

  • Willingness to wear a Parks Canada uniform when required;
  • Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.

The position requires the incumbent to:

  • Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds;
  • Occasionally demonstrate tasks to others;
  • Occasionally lift heavy objects up to 50 lbs.

Conditions of employment:

Reliability Status security clearance

Other information:

The Public Service of Canada is commit

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