Plan Administrator, New Additions Enrolment Processing

2 weeks ago

Winnipeg, Manitoba, Canada Johnston Group Full time

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada's #1 employee benefits plan for small businesses. JG is a platinum member of Canada's Best Managed Companies and was named one of Manitoba's Top Employers . We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

Our team reviews and enrols new employee applications and member reinstatement to Chambers of Commerce Group Insurance Plan and ensures changes are processed in a timely manner. For many of our clients and their employees, this will be their first experience with Johnston Group and Chambers Plan, and our goal is to exceed their expectations of our industry-leading customer service.

As the successful candidate, you will receive and process new employee and reinstatement applications for Chambers Plan. In addition, you will follow up with Plan Administrators or Advisor offices for any missing information or to obtain additional information. You will also be responsible for identifying any applications that will require medical underwriting and will forward on to the Underwriting department for review. You will also assist the firms' Plan Administrators in completing the online enrolment process, email employee certificate booklets, and answer the Advisor phone line.

Qualifications:

  • Excellent communication skills (both verbal and written)
  • Exceptional customer service skills and strong active listening skills
  • High attention to detail, accuracy and confidentiality
  • Strong organizational, time management and multitasking skills
  • Ability to effectively manage competing priorities
  • Proficient using MS Office
  • Ability to work independently or as part of a team
  • Previous experience with group benefit plan administration and claims is considered an asset

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