Bilingual Team Leader, Client Solutions

3 weeks ago

Canada Medavie Blue Cross Full time

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada.

As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges.

We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.


Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded.

We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.


Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees.

Our mission is to improve the wellbeing of Canadians.

Job Title:

  • Bilingual Team Leader, Client Solutions
    Department:
  • Information Services
  • Operations
    Competition:
  • 86775
    Internal/External:
  • Both
    Employment Type:
  • Full Time Term
    Location:
  • Dartmouth, Etobicoke, Moncton or Montreal (Remote and hybrid options available)
    Salary:
  • Comprehensive salary and benefits
    Reports To:
  • Manager, Support Services
    End of posting
  • February 23, 2024
    The opportunity

Reporting to the Manager, Client Solution, you will be responsible for leading and supporting a multidisciplinary team in its daily operations.

You will manage day-to-day operations and ensure that employees have the proper tools and skills to perform their duties. You will be responsible for the implementation, development and maintenance of electronic client data transmission.

You will ensure that work is organized in such a way that priorities are adapted to the various activities, particularly during re-enrolment or recalculation periods for clients who have the Flex tool.

You will ensure that work is completed accurately, efficiently and within established timelines.

In addition, you will serve as a coach for your team to ensure that employees remain motivated and engaged at work.

You will recognize their accomplishments and help them identify their career objectives for development and succession planning purposes.

Main responsibilities

  • Lead and manage priorities for the team in its daily operations.
  • Set performance objectives for the team. Follow up on quality, productivity and employee attendance, and provide the necessary coaching to help employees achieve their objectives.
  • Conduct performance reviews, provide feedback and help develop action plans for performance improvement as required.
  • Develop relationships and communications with partners through a client experiencebased approach.
  • Manage escalated issues by ensuring timely and appropriate followup and resolution.
  • Foster employee engagement by motivating your team and creating a healthy and positive work environment.
  • Work closely with the operational teams to obtain a clear understanding and knowledge of field operations and processes.
  • Identify, assess, and analyze processes/activities that can be improved, standardized or automated and make any necessary recommendations.
  • Help develop, document and implement new procedures. Ensure that changes yield the desired improvements.

Required qualifications

  • Education: University degree or college diploma in a relevant field and at least four years experience in group insurance.
  • Work Experience: Experience in employee management.
  • Other Qualifications: Sound knowledge of our administrative systems and the principles of electronic client data transmission.
  • Computer Skills: Comfortable with computer systems and basic software (e.g., Word, Excel, PowerPoint).
  • In order to meet the needs of the Englishspeaking and Frenchspeaking clientele, this position requires bilingualism

We are an Equal Opportunity Employer.


Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.

Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process.

If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

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